Potential Clients Only Care About 3 Things. Here They Are.

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When it comes to doing business with an attorney, prospects only care about 3 things:

  1. The Benefits they receive because of your services
  2. The Value they perceive a relationship with you will bring
  3. The Results they achieve from your service

If you’re an estate planning attorney, don’t sell estate plans.  If you’re a divorce attorney, don’t focus on the types of family law services your firm provides.  If you’re a defense attorney, don’t focus on how many different types of crimes you can represent.

These are all features of your service. People don’t buy features. They buy benefits.

They buy solutions not service, because they expect everyone to have great service.

They buy other people’s experiences of your service.

They buy your credibility as presented by your marketing image.

They buy based on their emotions, but they want logical reasons to justify their decision.

And they buy guarantees and promises, so don’t make them if you can’t keep them.

Fundamentally, the reason why people or businesses seek out your law firm is because they have a problem and they are asking you, “Do you have a solution?”

That’s why your law firm marketing must focus on more than communicating just the features of your product or service.  You must make sure all your legal marketing efforts answer the questions that prospective clients are asking, not just give them a laundry list of everything you can do.

6 Reasons Why Video Belongs In Your Legal Marketing Mix

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Here’s a statistic that is hard to wrap your head around: more than 4 billion videos are viewed on YouTube every day.

YouTube also says that more than 6 billion hours are watched each month – one hour for every person on Earth.

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Video is a great way for attorneys to connect with prospects on your law firm website and demonstrate expertise in your field of practice.

Beyond the YouTube stats that demonstrate virtually everyone is viewing video online, here are 6 more reasons why video belongs in your legal marketing mix:

1. Better search results. According to Forrester Research, videos are 53x more likely than traditional websites to be found on the first page of Google search results.

2. Better retention. Forrester Research found that people retain 58% more with both visual and auditory stimulation.

3. More traffic. Forrester Research reports that over 60% of all web traffic comes from online video.

4. More likely to buy. People who view a video are 64% more likely to purchase (comScore).

5. Found in the C-Suite. 65% of senior executives say they have visited a vendor website after watching a video. 59% say they prefer video to text. (Forbes’ Video in the C-Suite).

6. More likely to be shared. Video has the best potential to be shared and go viral compared with other media.

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What Social Media Users Like to Share

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new study out from market research firm Ipsos reveals that 70% of Internet users have shared content on social media sites in the past month.

So why is this important?

One of the main reasons attorneys participate in social media is for lead generation, and having your posts shared with others boosts the popularity of that post and gives an implied endorsement to what you have to say.

So it would behoove you to be aware of the type of content that is more likely to be shared. Here it is:

The next time you find yourself stuck on what to post on your social media sites, refer to this list – and include a picture!

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Consumer Financial Services Basics 2013 – September 30 – October 01, 2013

The National Law Review is pleased to bring you information about the upcoming  Consumer Financial Services Basics 2013.

CFSB Sept 30 2013

When

September 30 – October 01, 2013

Where

  • University of Maryland
  • Francis King Carey School of Law
  • 500 W Baltimore St
  • Baltimore, MD 21201-1701
  • United States of America

Facing the most comprehensive revision of federal consumer financial services (CFS) law in 75 years, even experienced consumer finance lawyers might feel it is time to get back in the classroom. This live meeting is designed to expose practitioners to key areas of consumer financial services law, whether you need a primer or a refresher.

It is time to take a step back and think through some of these complex issues with a faculty that combines decades of practical experience with law school analysis. The classroom approach is used to review the background, assess the current policy factors, step into the shoes of regulators, and develop an approach that can be used to interpret and evaluate the scores of laws and regulations that affect your clients.

A Law Firm Search Engine Optimization (SEO) Guide to Understanding Your Website’s Rankings

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How Long Will it Take My Site to Rank?

The world of SEO (Search Engine Optimization) is a lot like the Wild West.  You have the barkeeps and the bandits.  The barkeeps work hard and earn an honest living for a long time (unless they are gunned down by a bandit).  The bandits steal and earn money quickly but are more than likely to be gunned down themselves during their next heist.  If you haven’t gathered already, the barkeeps are white hat SEOs and the bandits are black hat SEOs.  Their earnings are derived from your rankings.

seo search engine optimization

Many search marketers work very hard to stay on top of the latest trends and work tirelessly to create a place that people want to go and hang out (the bar).  They will tell you the truth about where you are and how long it will take you to get where you need to be.  There are others who really have no real talent or resources other than the ability to sell you on quick wins and a fiverr.com account where they can buy a truckload of easy links that may make your site rank in the short term before it gets penalized for spammy practices.

In order to create value for your visitors and for you as a law firm, you have to know where you are and form a plan to get you where you need to be.  So let’s start with the basics.

What Are the Basics That I Need to Know as a Lawyer About SEO?

Pay Attention to Your Design

First, you need a well organized site that is visually appealing and applies current design trends so that your visitors do not feel like you stopped caring about them years ago.  It is normal to redesign a site every 2-3 years, especially if your ROI or conversions have dropped. (Pro Tip: WordPress makes it easy to redesign a site by just building a new theme instead of rebuilding each page.)

web design website internet technology

A skilled law firm Web designer thinks about how the visitor goes through the site, what they are most interested in and what will compel a visitor to contact the law firm. Designing for your visitors is critical and is the foundation of good search optimization.

Make Your Content Easy to Understand

Google has to crawl (basically download and parse) and understand the pages on your site.  Your visitors need to understand your site as well as how it is organized.  Relevant content is a must for your law firm website.

Many times companies build sites around their business structure instead of their visitor’s needs.  This is so common it is alarming.  If your firm’s focus is car accident cases, you need to have an obvious link on the homepage that encourage visitors to click for more information on car accident cases.  Build that page to be better and more useful than the page of any of your competitors.

Don’t make visitors hunt for information.  Use a content outline to help plan and organize your site so that it is logical (for search engines) and easy to find (for visitors).

Don’t Sell, Be Useful

This is a pet peeve of mine.  I have never been to a law firm’s website and not known that it is a law firm’s website.  It is obvious.  There is no need to tell people in the content that you can handle their case.  Instead, provide what they seek.  Add value to their visit.  Use social proof (testimonialsreviews) judiciously, show some cases you have won, but above all tell them what they need to know and answer their questions.

Be Interesting and Authoritative

If you do not have the time or resources to write high quality content, pay a top notch writer to do it for you.  Google analyzes content for relevance and readability.  Google has the world’s largest testing platform for Web pages.  Their goal is to return a result that answers the question entered and that the searcher finds interesting enough to stay and read.  This is commonly called time-to-long-click.  If a searcher finds your content and immediately returns to Google to pick another Web page, they have told Google that your content was either not relevant, informative or unhelpful.  Next time someone searches for that query, Google is less likely to show your content in the results.

What Are the Factors that Drive Rankings?

How Google ranks websites is a closely held secret.  If anyone tells you they have the magic formula, they are not being truthful.  However, there are several things that we do know.  A list of the top factors that Google has announced as well as from our experience include:

  • Authoritative links are huge.  Links from trustworthy sites that are on pages which are relevant to the content on your site they are linking to is one of the biggest ranking factors. For example, a scholarly website discussing car accident causation factors that links to your car accident infographic is a successful and powerful link.
  • The number of different high quality domains that link to you is highly correlated with good rankings.
  • Have a physical location in the city where you want business. All of the searches that have keywords indicating a business (lawyer, law firm, attorney, etc.) will return local listings at the top of the results 90% of the time.

google reviews

  • Reviews on Google (as well as other trusted rating sites) increases your visibility and chance of a prospect contacting you with their case.   If you put yourself in your potential client’s shoes and do a search for “Palm Beach Car Accident Lawyer,” would you pick the attorney with no reviews or the firm with ten five-star reviews?  This is also highly correlated with rankings.
  • Brand and business mentions help search engines know who you are.  Google used to return EMDs (exact match domains) for certain keywords because it had difficulty distinguishing the difference between a keyword and a brand name.  If you search for Rackroom Shoes, you probably want rackroomshoes.com.  Google uses brand (co-citations/co-occurrence) along with instances of your business name and address found on quality sites to understand the strength and trustworthiness of your brand.
  • Having well-written, properly organized, and properly optimized site content is also critical to rankings.  No one wants to click on a search result that just says “Home – mylawfirm.com”.  Google will probably display a better (more relevant) title for you anyway but you get the point.  The title and description of your page are important elements that tell Google and the visitor what your page is about.
  • There is also some early evidence that having active Google+ profiles can be very helpful in gaining rankings for your site.

What Is the Amount of Time That it Will Take My Law Firm’s Website to Start Ranking?

This is a very difficult question with several variables, but I will do my best to lay this out.  Your search vendor is not a black box that drives traffic and conversions.  The vendor is a partner that magnifies what you already do to put you in the best position to get the cases for which you are looking.

In my experience, law firms that are active in the community (online and off), have good relationships and actively promote their brand are the ones who experience the most success with their websites.  This is because Google uses many factors to determine rankings, not just links.

For now, high quality, relevant links are still a primary factor in determining rankings and should be sought. If you have a new site with no links and your top competitors have established sites with hundreds of sites linking to them, you should obtain a similar amount in order to be competitive.  Remember to follow the tips above on the type of links to target.

If you take the number of linking sites that your competitors have; let’s say 200, then you will need to get close to that mark in order to be in the ballpark to start ranking with them. But one thing to keep in mind: not all links are created equal.  One link from a university website can be equal to a hundred blog articles or directory links.  So, it really has to do with the quality and number of links that you acquire that will enable you to compete with other firms’ rankings.

It is possible to buy thousands of links in a month to rank for what you want, but with the advent of manual penalties and Penguin filters from Google, we highly recommend against this.  Instead, go the slower route of convincing people to link to you.  This can be done in the following ways:

  • Create content that people want to link to.
  • Do promotions that people will share and link to.
  • Ask people you know for links.
  • List your company in authoritative directories.
  • Share quality blog posts with non-competing blog owners.
  • Write a glowing article about another business or organization.
  • Ask a business if you can put a testimonial on their site in exchange for a link.

There are many, many other ways to build links in a quality way.  Finding a strategy that works for your firm can be a process of trial and error when first starting out.

law firm marketing web strategy

Your overall Web strategy also needs to be considered when planning your firm’s link building plan.  One of your practice areas may be extremely competitive and have very established competitor sites.  Instead of starting with that area, it may be a better approach to shoot for a slightly less lucrative practice area or location with less competition in order to rank more quickly for terms that can drive results.

The reality is that, depending on the amount of competition in a particular location and practice area, it can take a year, or years, to get to where your competition is.  Your competition may have spent tens of thousands of dollars on their Web presence.  Keep in mind that your competition did not stop what they were doing just because you entered the game.  You will have to catch up to where they were, plus how much they did while you were catching up.

What Can Law Firms Do to Help Speed Up the Process?

The really cool thing about Google is that they want to reward brands, trustworthiness, and authority.  There are some easy shortcuts that law firms can take to help their vendors help them while still sticking to white hat tactics.  Here are the top five:

  • Share relationships that you have that can lead to great link opportunities.  Several of our clients who were on the boards of organizations and have bio pages on those websites.  There is nothing wrong with asking for a link to your website or to your bio on your website.  Another example – if you have a good relationship with a local newspaper, see if you can get a great story written and posted on the paper’s website about something you did or an opinion you have.
  • Get reviews!  Reviews influence rankings as well as conversions.  People love social proof and use it to make decisions.  If your law firm has none or only one or two reviews on Google, Yelp or Avvo, you are missing the boat.  Your Web vendor cannot do this for you.
  • Read your content.  If you do not feel comfortable sharing a new blog post on your personal Facebook account, then it is probably not interesting enough for anyone else to want to share or link to.
  • Participate in your community.  Hold an event.  Sponsor a charity.  Create a charity or scholarship.  Give away free legal counseling for students at your alma mater.  These things get natural links and brand mentions because people like to share great things that others are doing.  Keep your vendor in the loop and they can do outreach to leverage these offline activities online.
  • Share what is important to you.  Share your knowledge: videos, resources, papers and important changes to laws.  Visitors to your website are determining whether to choose you or not.  Help them know what makes you different.

Well, if you have made it this far, thanks for sticking with me. To close, I think it is important to say that some sites take months and some take a year to start producing results.  It really depends on competition and how new you are to the Web.  Being new to the Web is not such a bad thing these days, contact us to ask why.

The most important advice that I can give is to make sure that your Web vendor actually reviews your site before suggesting a strategy.  There should be clear expectations and goals established for your site.  Your vendor should have regular meetings with you and partner with you to create a plan for success (even if takes longer than you would like).  Remember that a high-quality vendor will tell a potential client the truth even if it is not what they want to hear.

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Women, Influence and Power in Law Conference – October 2-4, 2013

The National Law Review is pleased to bring you information about the upcoming Women, Influence & Power in Law Conference:

WIPL2013_250x250

When:

Where:

The Only National Forum Facilitating Women-to-Women Exchange on Current Legal Issues

Women, Influence & Power in Law Conference is presented by Summit Business Media’s Legal Suite – InsideCounsel magazine, InsideCounsel.com (website), producers of the 13th annual IC SuperConference, the prestigious Transformative Leadership Awards, and creators of Project 5/165.

Presented by InsideCounsel Magazine, the pioneering monthly magazine exclusively serving general counsel and other top in-house legal professionals, the first annual Women, Influence & Power in Law Conference offers an opportunity for unprecedented exchange with women outside counsel. This unique event was created with the assistance of an unheralded advisory board comprised of highly placed women attorneys who are all direct reports to the general counsel and were drawn from across the country. These attorneys have the highest levels of expertise and experience in key practice areas.

The Women, Influence & Power in Law Conference is not a forum for lawyers to discuss so-called “women’s issues.” It is a conference for women in-house and outside counsel to discuss current legal topics, bringing their individual experience and perspectives on issues of:

  • Governance & Compliance
  • Litigation & Investigations
  • Intellectual Property
  • Government Relations & Public Policy
  • Global Litigation & Transactions
  • Labor & Employment
  • Executive Leadership Skills Development

7 Steps to Create a Lead-Generating Website [INFOGRAPHIC]

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It is estimated that 95% of law firms already have a website (I’m not sure what the other five percent are holding out for…perhaps they still think the internet is a fad), but too few attorneys are consistently generating quality leads from their online presence because they lack great content.

Google has made it increasingly difficult to rank high without putting a lot of quality content on your website. One of the best ways to do so is via a blog, which allows you to add unique, high quality content every day to your website.

The infographic below from ReachLocal.com provides 7 essential ingredients you must have in your website to help you land more leads:

Indicted—Not Once, But Twice! Former GlaxoSmithKline In-House Counsel, Lauren Stevens, Tells Her Harrowing Story And Hard Lessons Learned From Being Indicted

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Imagine, one of the worst things that could happen to any person, especially an attorney—being indicted.  This not only happened to former GlaxoSmithKline (“GSK”) Vice President and Associate General Counsel, Lauren Stevens (“Stevens”) once—but twice!  On November 8, 2010, a federal grand jury in the District of Maryland returned an indictment charging Stevens with one count of obstructing an official proceeding  in violation of 18 U.S.C. §1512, one count of falsification and concealment of documents in violation of 18 U.S.C. §1519, and four counts of making false statements in violation of 15 U.S.C. §1001. On March 23, 2011, the District Court dismissed the indictment without prejudice due to erroneous and prejudicial legal advice that the prosecutors gave to the grand jury.  However, on April 13, 2011, Stevens was indicated again, based on the same charges in the earlier indictment.  For more than 18 months, Stevens lived this harrowing ordeal, and eventually was exonerated of any wrong doing.  Stevens will discuss the events leading up to the indictment, the grueling court proceedings, and the lessons she learned at the National Association of Women Lawyers’ Ninth Annual General Counsel Institute on November 8, 2013 at the Intercontinental Hotel in New York City.

The indictments against Stevens arose out of a letter from the Food and Drug Administration (“FDA”) to GSK stating that it had information that GSK possibly promoted the use of Wellbutrin (a drug approved by the FDA to treat depression) for an unapproved use (namely, weight loss).  The FDA requested that GSK voluntarily provide numerous materials and information related to the promotion of Wellbutrin.

GSK assembled a team, led by Stevens, which included in-houseattorneys, a former FDA reviewer, and employees from GSK’s marketing, compliance, regulatory affairs and medical divisions, to respond to the FDA’s request.  GSK also retained an outside law firm to conduct an internal review and advise GSK how to respond to the inquiry.  Ultimately, GSK submitted six substantive letters, all signed by Stevens, in which she denied that GSK promoted Wellbutrin for an unapproved use and/or paid doctors to give promotional talks that included information on the unapproved use.  On December 17, 2010, the government filed a motion to bar Stevens from relying on the defense of advice of counsel on the basis that it was not a defense to a charge of violating 18 U.S.C. §1519 because, the government argued, the statute is not a specific intent crime.  That same day, Stevens filed a motion to disclose the government’s presentation to the Grand Jury relating to the advice of counsel defense.  She also filed two motions to dismiss Count II of the indictment.  In the first motion, Stevens sought dismissal for unconstitutional multiplicity and for failure to state an offense, arguing that Counts I and II violated her due process rights because they sought to impose multiple punishments for the same offense.  She also argued that the government’s case was legally flawed because the government did not allege that she altered or falsified any pre-existing documents.  In her second motion, Stevens sought dismissal of Count II on the basis that the charges were unconstitutionally vague.

On February 25, 2011, Stevens filed her opposition to the motion to exclude, arguing that where a defendant relies in good faith on the advice of counsel, she lacks the intent necessary to be found guilty of making false statements and obstructing justice, which required proof that she “knowingly” submitted false information.  She also argued that she met the prerequisites for asserting the defense because outside counsel was aware of all material facts as evidenced by over 350 drafts of the six response letters to the FDA and 1,300 pages of notes regarding the matter.

On March 23, 2011, the Court denied the government’s motion to prohibit Stevens from asserting the advice of counsel defense.  The Court then dismissed the indictment without prejudice due to erroneous and prejudicial legal advice the prosecutors gave to the grand jury.

On April 13, 2011, a federal grand jury re-indicted Stevens.  The trial commenced thirteen days later, and proceeded through May 6, 2011, at which time the government rested its case.  Stevens filed a Rule 29 Motion for Acquittal on the basis that the government failed to present evidence sufficient to prove beyond a reasonable doubt any of the six counts.  On May 10, 2011, the Court granted Stevens’ Motion and dismissed the indictment.  The Court determined that the government was given access to attorney-client privileged communications, which formed the basis of the government’s case, as the result of an erroneous decision by a Massachusetts magistrate judge that the communications were evidence of a scheme to perpetrate a crime of fraud.  However, the documents revealed a “studied, thoughtful analysis of an extremely broad request from the [FDA] and an enormous effort to assemble information and respond on behalf of the client.”  Although GSK’s responses may not have satisfied the FDA, they were sent to the FDA in the course of Stevens’ bona fide representation of a client and in good faith reliance on both external and internal lawyers for GSK.  The Court concluded: “the defendant sought and obtained the advice of counsel of numerous lawyers.  She made full disclosure to them.  Every decision that she made and every letter she wrote was done by consensus.”  Further, although some statements were not literally true, they were made in good faith which would negate the requisite element of intent required for the charged crimes.

Stevens learned many lessons from this ordeal including: (1) when hiring outside legal counsel, make sure they know all of the facts; (2) make sure other parties know you have hired outside counsel; (3) take clear, accurate notes, knowing they could end up in Court; and (4) be careful in correspondence with adverse parties.

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Moving Parts of a Successful Law Firm Social Media Campaign

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Social Media seems pretty straightforward on the surface. Everyone is doing it! It seems simple enough to create a profile, upload a profile picture and start posting. And for the average Internet user, it is. However, if you want to achieve marketing goals, Social Media becomes a much more intricate process.

social media facebook twitter google plus

Because it sends a message to potential clients that your firm is transparent, professional, approachable and connected, choosing to use Social Media is important. Sharing a good blend of content will enhance these qualities and showcase your law firm’s expertise.

Identify Your Goals

A successful Social Media marketing strategy begins well before the accounts are created. Start by identifying your goals.

Is your primary goal branding, conversions, social proof, traffic to your Website or simply creating a network around your brand where people can approach you, leave reviews, or even refer your law firm to their social network?

You must identify these goals early. They will even affect many choices you will make, including which social platforms you will be active on.

Choose Your Social Media Platforms

Once you know your goals and have set aside a budget, it’s time to look at the various social networks – namely Facebook, Google+, Twitter, LinkedIn and Avvo. Each of these platforms functions differently. Each one has its strengths and weaknesses. And each one will accomplish different goals.

For example, if you are looking to enhance your SEO campaign with Social Media, create personal and firm Google+ profiles. On the other hand, if you are looking to share your content and connect with more people, create a Facebook business page.

Choose as many social networking sites as necessary to meet your demands. No one says you can only choose one.

To help you with creating an initial Social Media strategy, here is a brief look at each platform’s strengths and weaknesses:

  • Facebook – This is the most popular social network. It makes it much easier to connect with people and drive traffic to your website. Facebook Insights are in-depth and informative, while paid ads are cheap and effective. Facebook is also the most successful for converting followers into clients.
  • Google+ – This platform is closely tied to Google search, Local, and authorship / publisher mark-up. Google+ Communities are also a great place to target users who will likely find your content interesting or helpful. For SEO, Google+ is essential. However, its network isn’t as copious as Facebook.
  • LinkedIn – This is the place to connect with professionals. It is a great place to feature B2B businesses, start a referral network, create Groups to showcase your expertise, get endorsements or find clients who may be in need of your particular field of law (such as estate planning, immigration or business law).
  • Avvo – This is best for showcasing your expertise and connecting with people in your geographical area who currently need a lawyer. It requires vigilant maintenance to earn a good rating. We don’t suggest starting Avvo unless you plan to participate regularly.
  • Twitter – This platform’s use for law firms has been dwindling lately. It has a large network of users and doesn’t differentiate between people and businesses, which makes for easier networking. However, nearly everyone on Twitter has an agenda and is therefore deaf to everyone else’s agenda. There is much more spam to wade through.

Build Your Social Media Network

Once you have chosen platforms and created profiles, the next step is arguably the most important part of Social Media marketing – building your network.

There are many ways to do this on various platforms. However, one maxim remains constant: Build an organic network.

Paying for followers, +1s and likes looks impressive. However, it will hurt your campaign in the long run. Posting to a page with no followers is like speaking to an empty room, and posting to a page with bought followers is like speaking to a room full of mannequins. The result is the same: No one is seeing your content.

Here are a few effective ways to grow your network:

  • Use charity or community initiatives, donations and scholarships – These initiatives showcase your law firm’s passions and attract loyal like-minded followers.
  • Use paid ads – These ads keep your law firm in front of new users and target the right people. This is also a fantastic way (via Facebook) to promote your content and drive traffic to your Website.
  • Use outreach – This is a great way to foster mutually beneficial relationships. If done properly, outreach efforts can enhance your Social Media and SEO campaigns.

Post Quality Content

Posting quality content is essential. After all, what use is a large, loyal network if you never engage them? Post a variety of content that is interesting and shareable, such as:

  • Pictures
  • Blogs
  • Local and national news
  • Firm news.

Never try your hard call to action on Social Media. At best, it will be ignored. At worst, it will drive your followers away.

Social Media is about making your law firm approachable and connecting with people. You can achieve this by posting interesting, quality content that your followers will want to read and interact with.

It’s arguable which is more important to a successful Social Media campaign – content or networking. We believe it’s safe to say that one relies on the other. Both are crucial.

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Women, Influence and Power in Law Conference – October 2-4, 2013

The National Law Review is pleased to bring you information about the upcoming Women, Influence & Power in Law Conference:

WIPL2013_250x250

When:

Where:

The Only National Forum Facilitating Women-to-Women Exchange on Current Legal Issues

Women, Influence & Power in Law Conference is presented by Summit Business Media’s Legal Suite – InsideCounsel magazine, InsideCounsel.com (website), producers of the 13th annual IC SuperConference, the prestigious Transformative Leadership Awards, and creators of Project 5/165.

Presented by InsideCounsel Magazine, the pioneering monthly magazine exclusively serving general counsel and other top in-house legal professionals, the first annual Women, Influence & Power in Law Conference offers an opportunity for unprecedented exchange with women outside counsel. This unique event was created with the assistance of an unheralded advisory board comprised of highly placed women attorneys who are all direct reports to the general counsel and were drawn from across the country. These attorneys have the highest levels of expertise and experience in key practice areas.

The Women, Influence & Power in Law Conference is not a forum for lawyers to discuss so-called “women’s issues.” It is a conference for women in-house and outside counsel to discuss current legal topics, bringing their individual experience and perspectives on issues of:

  • Governance & Compliance
  • Litigation & Investigations
  • Intellectual Property
  • Government Relations & Public Policy
  • Global Litigation & Transactions
  • Labor & Employment
  • Executive Leadership Skills Development