Tag: Cybersecurity

FCC Adopts Report and Order Introducing New Fees Associated with the Robocall Mitigation Database

As I am sure you all know the Robocall Mitigation Database (RMD) was implemented to further the FCC’s efforts when it comes to protecting America’s networks from illegal robocalls and was birthed out of the TRACED Act. The RMD was put in place to monitor the traffic on our phone networks and to assist in compliance with the rules. While the FCC has expanded the types of service providers who need to file and the requirements, they still felt there were deficiencies with accuracy and up-to-date information. The newly adopted Report and Order is set to help finetune the RMD.

On December 30th the Commission adopted a Report and Order to further strengthen their efforts and fines and fees associated with the RMD. Companies that are submitting false or inaccurate information may face fines of up to $10,000 for each filing. While failing to keep your company information current might land you a $1,000 fine. There will now be a $100 filing fee associated with your RMD application along with an Annual Recertification filing fee of $100.

Aside from the fine and fees, there are a few additional developments with the RMD, see the complete list below.

  • Requiring prompt updates when a change to a provider’s information occurs (this must be updated within 10 business days or face a $1,000 fine)
  • Establishing a higher base forfeiture amount for providers submitting false or inaccurate information ($10,000 fine);
  • Creating a dedicated reporting portal for deficient filings;
  • Issuing substantive guidance and filer education;
  • Developing the use of a two factor authentication log-in solution; and
  • Requiring providers to recertify their Robocall Mitigation Database filings annually ($100).
  • Require providers to remit a filing fee for initial and subsequent annual submissions ($100)

Chairwoman Rosenworcel is quoted as saying “Companies using America’s phone networks must be actively involved in protecting consumers from scammers, we are tightening our rules to ensure voice service providers know their responsibilities and help stop junk robocalls. I thank my colleagues for their bipartisan support of this effort.”

The new fines and fees will become effective 30 days after publication in the CFR. While the remaining items are still under additional review. We will keep an eye on this and let you know once the Report and Order is published. Read the Report and Order here.

© 2025 Troutman Amin, LLP
For more on Robocall Mitigation Databases, visit the NLR Communications Media Internet and Consumer Protection sections.

Texas Attorney General Launches Investigation into 15 Tech Companies

Texas Attorney General Ken Paxton recently launched investigations into Character.AI and 14 other technology companies on allegations of failure to comply with the safety and privacy requirements of the Securing Children Online through Parental Empowerment (“SCOPE”) Act and the Texas Data Privacy and Security Act.

The SCOPE Act places guardrails on digital service providers, including AI companies, including with respect to sharing, disclosing and selling minors’ personal identifying information without obtaining permission from the child’s parent or legal guardian. Similarly, the Texas Data Privacy and Security Act imposes strict notice and consent requirements on the collection and use of minors’ personal data.

Attorney General Paxton reiterated the Office of the Attorney General’s (“OAG’s”) focus on privacy enforcement, with the current investigations launched as part of the OAG’s recent major data privacy and security initiative. Per that initiative, the Attorney General opened an investigation in June into multiple car manufacturers for illegally surveilling drivers, collecting driver data, and sharing it with their insurance companies. In July, Attorney General Paxton secured a $1.4 billion settlement with Meta over the unlawful collection and use of facial recognition data, reportedly the largest settlement ever obtained from an action brought by a single state. In October, the Attorney General filed a lawsuit against TikTok for SCOPE Act violations.

The Attorney General, in the OAG’s press release announcing the current investigations, stated that technology companies are “on notice” that his office is “vigorously enforcing” Texas’s data privacy laws.

Copyright © 2024, Hunton Andrews Kurth LLP. All Rights Reserved.
For more on Texas Attorney General Investigations, visit the NLR Communications Media Internet and Consumer Protection sections.

NSA Wants Industry to Disclose Details of Telecom Hacks in Light of Chinese Involvement

On November 20, 2024, the director of the National Security Agency, General Timothy Haugh, urged the private sector to take swift, collective action to share key details about breaches they have suffered at the hands of Chinese hackers who have infiltrated US telecommunications.

Gen. Haugh said he wants to provide a public “hunt guide” so cybersecurity professionals and companies can search out the hackers and eradicate them from telecommunications networks.

US authorities have confirmed Chinese hackers have infiltrated US telecommunications in what Senator Richard Blumenthal, a Connecticut Democrat, this week described as a “sprawling and catastrophic” infiltration. AT&T Inc., Verizon Communications Inc. and T-Mobile are among those targeted.

Through those intrusions, the hackers targeted communications of a “limited number” of people in politics and government, US officials have said. They include Vice President Kamala Harris’ staff, President-elect Donald Trump and Vice President-elect JD Vance, as well as staffers for Senate Majority Leader Chuck Schumer, according to Missouri Republican Senator Josh Hawley.

Representatives of the Chinese government have denied the allegations.

“The ultimate goal would be to be able to lay bare exactly what happened in ways that allow us to better posture as a nation and for our allies to be better postured,” – Gen. Tim Haugh.
©2024 Katten Muchin Rosenman LLP
For more on Telecom, visit the NLR Communications Media Internet section

HIPAA Gets a Potential Counterpart in HISAA

Americans hear about cybersecurity incidents on a frequent basis. As the adage goes, it is not a matter of “if” a breach or security hack occurs; it is a matter of “when.” At no time was that more evident earlier this year when the healthcare industry was hit with the widespread ransomware attack on Change Healthcare, a subsidiary of the United Health Group. Because of the nature of the Change Healthcare shutdown and its impact across the industry, the U.S. Department of Health & Human Services (HHS) and its HIPAA enforcement arm, the Office for Civil Rights (OCR), conducted investigations and issued FAQ responses for those impacted by the cybersecurity event.

In further response, Senators Ron Wyden (D-OR) and Mark Warner (R-VA) introduced the Health Infrastructure Security and Accountability Act (HISAA) on September 26, 2024. Like HIPAA and HITECH before it, which established minimum levels of protection for healthcare information, HISAA looks to reshape how healthcare organizations address cybersecurity by enacting mandatory minimum security standards to protect healthcare information and by providing initial financial support to facilitate compliance. A copy of the legislative text can be found here, and a one-page summary of the bill can be found here.

To date, HIPAA and HITECH require covered entities and business associates to develop, implement, and maintain reasonable and appropriate “administrative, technical, physical” safeguards to protect electronic Protected Health Information or e-PHI. However, the safeguards do not specify minimum requirements; instead, they prescribe standards intended to be scalable, depending on the specific needs, resources, and capabilities of the respective organization. What this means is that e-PHI stored or exchanged among interconnected networks are subject to systems with often different levels of sophistication or protection.

Given the considerable time, effort, and resources dedicated to HIPAA/HITECH compliance, many consider the current state of voluntary safeguards as inadequate. This is especially the case since regulations under the HIPAA Security Rule have not been updated since 2013. As a result, Senators Wyden and Warner introduced HISAA in an effort to bring the patchwork of healthcare data security standards under one minimum umbrella and to require healthcare organizations to remain on top of software systems and cybersecurity standards.

Key pieces of HISAA, as proposed, include:

  1. Mandatory Cybersecurity Standards—If enacted, the Secretary of HHS, together with the Director of the Cybersecurity and Infrastructure Security Agency (CISA) and the Director of National Intelligence (DNI), will oversee the development and implementation of required standards and the standards will be subject to review and update every two years to counter evolving threats.
  2. Annual Audits and Stress Tests—Like current Security Risk Assessment (SRA) requirements, HISAA will require healthcare organizations to conduct annual cybersecurity audits and document the results. Unlike current requirements, these audits will need to be conducted by independent organizations to assess compliance, evaluate restoration abilities, and conduct stress tests in real-world simulations. While smaller organizations may be eligible for waivers from certain requirements because of undue burden, all healthcare organizations will have to publicly disclose compliance status as determined by these audits.
  3. Increased Accountability and Penalties—HISAA would implement significant penalties for non-compliance and would require healthcare executives to certify compliance on an annual basis. False information in such certifications could result in criminal charges, including fines of up to $1 million and prison time for up to 10 years. HISAA would also eliminate fine caps to allow HHS to impose penalties commiserate with the level needed to deter lax behaviors, especially among larger healthcare organizations.
  4. Financial Support for Enhancements—Because the costs for new standards could be substantial, especially for smaller organizations, HISAA would allocate $1.3 billion to support hospitals for infrastructure enhancements. Of this $1.3 billion, $800 million would be for rural and safety net hospitals over the first two years, and an additional $500 million would be available for all hospitals in succeeding years.
  5. Medicare Payment Adjustments—Finally, HISAA enables the Secretary of HHS to provide accelerated Medicare payments to organizations impacted by cybersecurity events. HHS offered similar accelerated payments during the Change Healthcare event, and HISAA would codify similar authority to HHS for recovery periods related to future cyberattacks.

While HISAA will establish a baseline of cybersecurity requirements, compliance with those requirements will require a significant investment of time and resources in devices and operating systems/software, training, and personnel. Even with the proposed funding, this could result in substantial challenges for smaller and rural facilities to comply. Moreover, healthcare providers will need to prioritize items such as encryption, multi-factor authentication, real-time monitoring, comprehensive response and remediation plans, and robust training and exercises to support compliance efforts.

Finally, at this juncture, the more important issue is for healthcare organizations to recognize their responsibilities in maintaining effective cybersecurity practices and to stay updated on any potential changes to these requirements. Since HISAA was introduced in the latter days of a hectic (and historic) election season, we will monitor its progress as the current Congress winds down in 2024 and the new Congress readies for action with a new administration in 2025.

© 2024 Winstead PC.
For more on HIPAA, visit the NLR Health Law Managed Care section

How to Develop an Effective Cybersecurity Incident Response Plan for Businesses

Data breaches have become more frequent and costly than ever. In 2021, the average data breach cost companies more than $4 million. Threat actors are increasingly likely to be sophisticated. The emergence of ransomware-as-a-service (RaaS) has allowed even unsophisticated, inexperienced parties to execute harmful, disruptive, costly attacks. In this atmosphere, what can businesses do to best prepare for a cybersecurity incident?

One fundamental aspect of preparation is to develop a cyber incident response plan (IRP). The National Institute of Standards and Technology (NIST) identified five basic cybersecurity functions to manage cybersecurity risk:

  • Identify
  • Protect
  • Detect
  • Respond
  • Recover

In the NIST framework, anticipatory response planning is considered part of the “respond” function, indicating how integral proper planning is to an effective response. Indeed, NIST notes that “investments in planning and exercises support timely response and recovery actions, resulting in reduced impact to the delivery of services.”

But what makes an effective IRP? And what else goes into quality response planning?

A proper IRP requires several considerations. The primary elements include:

  • Assigning accountability: identify an incident response team
  • Securing assistance: identify key external vendors including forensic, legal and insurance
  • Introducing predictability: standardize crucial response, remediation and recovery steps
  • Creating readiness: identify legal obligations and information to facilitate the company’s fulfillment of those obligations
  • Mandating experience: develop periodic training, testing and review requirements

After developing an IRP, a business must ensure it remains current and effective through regular reviews at least annually or anytime the business undergoes a material change that could alter either the IRP’s operation or the cohesion of the incident response team leading those operations.

An effective IRP is one of several integrated tools that can strengthen your business’s data security prior to an attack, facilitate an effective response to any attack, speed your company’s recovery from an attack and help shield it from legal exposure in the event of follow-on litigation.

© 2024 Varnum LLP
For more on Cybersecurity, visit the NLR Communications Media Internet section.

Department of Defense Issues Final CMMC Rule

On October 11, 2024, the Department of Defense (“DoD”) issued the first part of its final rule establishing the Cybersecurity Maturity Model Certification (“CMMC”) program. As expected, the final rule requires companies entrusted with national security information to implement cybersecurity standards at progressively advanced levels, (CMMC level 1, CMMC level 2, and CMMC level 3) depending on the type and sensitivity of the information. While the final rule largely tracks the proposed rule issued in December 2023, we outline below several notable updates DoD included in the final rule and their potential impacts on DoD contractors.

Updated Implementation Timeline

DoD extended the timeline for CMMC implementation. DoD will now roll out the CMMC program in a four-phased approach:

  • Phase 1 will begin in early to mid-2025 when DoD finalizes the second part of its CMMC rule under 48 C.F.R. Part 204. Once that rule is finalized, DoD will begin including CMMC level 1 and CMMC level 2 self-assessment requirements in new solicitations. That is, while DoD contractors will not need to obtain a CMMC certification by Phase 1, they will need to self-assess and affirm compliance with CMMC level 1 and/or level 2 security requirements when competing for new DoD contracts.
  • Phase 2 will begin one year after the start of Phase 1 (~early to mid-2026). During Phase 2, DoD will begin including CMMC level 2 certification requirements in applicable solicitations. Contractors who expect to bid on solicitations requiring a CMMC level 2 certification should plan to obtain that certification by early 2026 to avoid losing out on DoD opportunities.
  • Phase 3 will begin one year after the start of Phase 2 (~early to mid-2027). During Phase 3, DoD will begin requiring contractors to meet the CMMC level 2 certification requirements as a condition to exercise option periods on applicable contracts awarded after the effective date of the CMMC rule. DoD will also begin including CMMC Level 3 requirement in applicable solicitations.
  • Phase 4 will begin one year after the start of Phase 3 (~early to mid-2028). During Phase 4, DoD will include CMMC program requirements in all applicable CMMC solicitations and as a condition to exercise option periods on applicable contracts regardless of when they were awarded.

Narrower Assessment Scope for Security Protection Assets

The final rule narrows the assessment scope for contractors’ Security Protection Assets (“SPA”). Under the proposed rule, certain contractor assets that provide security functions or capabilities (i.e., SPAs) for the protection of controlled unclassified information (“CUI”) had to meet all security requirements of CMMC level 2. The final rule reduces that assessment scope so now SPAs only need to be assessed against “relevant” security requirements. This change should reduce the regulatory burden on contractors because they will no longer need to show how SPAs meet CMMC security requirements that are not applicable to the SPAs being assessed.

External Service and Cloud Service Providers

The final rule provides greater clarity as to when External Service Providers (“ESPs”) are within the scope of a contractor’s CMMC assessment. Under the final rule, if an ESP deals with CUI, then it must be assessed against all CMMC level 2 security requirements and must obtain a CMMC level 2 assessment or certification. By contrast, ESPs that only deal with security protection data (“SPD”)—data used to protect a contractor’s assessed environment—are subject to a more limited assessment and do not require a full CMMC level 2 assessment or certification. A service provider that does not deal with CUI or SPD does not meet the CMMC definition of ESP and presumably is outside the scope of any CMMC assessment.

For Cloud Service Providers (“CSPs”) dealing with CUI, the final rule tracks current DoD security requirements, which require CSPs to meet security requirements equivalent to the FedRAMP moderate baseline. Like with ESPs, CSPs that only deal with SPD are subject to a more limited assessment and CSPs that do not deal with CUI or SPD are outside of the CMMC scope.

© 2024 Blank Rome LLP

Struck by CrowdStrike Outage? Your Business Loss Could Be Covered

Over the last week, organizations around the globe have struggled to bring operations back online following a botched software update from cybersecurity company CrowdStrike. As the dust settles, affected organizations should consider whether they are insured against losses or claims arising from the outage. The Wall Street Journal has already reported that insurers are bracing for claims arising from the outage and that according to one cyber insurance broker “[t]he insurance world was expecting to cover situations like this.” A cyber analytics firm has estimated that insured losses following the outage could reach $1.5 billion.

Your cyber insurance policy may cover losses resulting from the CrowdStrike outage. These policies often include “business interruption” or “contingent business interruption” insurance that protects against disruptions from a covered loss. Business interruption insurance covers losses from disruptions to your own operations. This insurance may cover losses if the outage affected your own computer systems. Contingent business interruption insurance, on the other hand, covers your losses when another entity’s operations are disrupted. This coverage could apply if the outage affected a supplier or cloud service provider that your organization relies on.

Cyber policies often vary in the precise risks they cover. Evaluating potential coverage requires comparing your losses to the policy’s coverage. Cyber policies also include limitations and exclusions on coverage. For example, many cyber policies contain a “waiting period” that requires affected systems to be disrupted for a certain period before the policy provides coverage. These waiting periods can be as short as one hour or as long as several days.

Other commercial insurance policies could also provide coverage depending on the loss or claim and the policy endorsements and exclusions. For example, your organization may have procured liability insurance that protects against third-party claims or litigation. This insurance could protect you from claims made by customers or other businesses related to the outage.

If your operations have been impacted by the CrowdStrike outage, there are a few steps you can take now to maximize your potential insurance recovery.

First, read your policies to determine the available coverage. As you review your policies, pay careful attention to policy limits, endorsements, and exclusions. A policy endorsement may significantly expand policy coverage, even though it is located long after the relevant policy section. Keep in mind that courts generally interpret coverage provisions in a policy generously in favor of an insured and interpret exclusions or limitations narrowly against an insurance company.

Second, track your losses. The outage likely cost your organization lost profits or extra expenses. Common business interruption losses may also include overtime expenses to remedy the outage, expenses to hire third-party consultants or technicians, and penalties arising from the outage’s disruption to your operations. Whatever the nature of your loss, tracking and documenting your loss now will help you secure a full insurance recovery later.

Third, carefully review and comply with your policy’s notice requirements. If you have experienced a loss or a claim, you should immediately notify your insurer. Even if you are only aware of a potential claim, your policy may require you to provide notice to your insurer of the events that could ultimately lead to a claim or loss. Some notice requirements in cyber policies can be quite short. After providing notice, you may receive a coverage response or “reservation of rights” from your insurer. Be cautious in taking any unfavorable response at face value. Particularly in cases of widespread loss, an insurer’s initial coverage evaluation may not accurately reflect the available coverage.

If you are unsure of your policy’s notice obligations or available coverage, or if you suspect your insurer is not affording your organization the coverage that you purchased, coverage counsel can assist your organization in securing coverage. Above all, don’t hesitate to secure the coverage to which you are entitled.

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© 2024 Bradley Arant Boult Cummings LLP
For more on Business Coverage, visit the NLR Insurance Reinsurance Surety section

House Committee Postpones Markup Amid New Privacy Bill Updates

On June 27, 2024, the U.S. House of Representatives cancelled the House Energy and Commerce Committee markup of the American Privacy Rights Act (“APRA” or “Bill”) scheduled for that day, reportedly with little notice. There has been no indication of when the markup will be rescheduled; however, House Energy and Commerce Committee Chairwoman Cathy McMorris Rodgers issued a statement reiterating her support for the legislation.

On June 20, 2024, the House posted a third version of the discussion draft of the APRA. On June 25, 2024, two days before the scheduled markup session, Committee members introduced the APRA as a bill, H.R. 8818. Each version featured several key changes from earlier drafts, which are outlined collectively, below.

Notable changes in H.R. 8818 include the removal of two key sections:

  • “Civil Rights and Algorithms,” which required entities to conduct covered algorithm impact assessments when algorithms posed a consequential risk of harm to individuals or groups; and
  • “Consequential Decision Opt-Out,” which allowed individuals to opt out of being subjected to covered algorithms.

Additional changes include the following:

  • The Bill introduces new definitions, such as “coarse geolocation information” and “online activity profile,” the latter of which refines a category of sensitive data. “Neural data” and “information that reveals the status of an individual as a member of the Armed Forces” are added as new categories of sensitive data. The Bill also modifies the definitions of “contextual advertising” and “first-party advertising.”
  • The data minimization section includes a number of changes, such as the addition of “conduct[ing] medical research” in compliance with applicable federal law as a new permitted purpose. The Bill also limits the ability to rely on permitted purposes in processing sensitive covered data, biometric and genetic information.
  • The Bill now allows not only covered entities (excluding data brokers or large data holders), but also service providers (that are not large data holders) to apply for the Federal Trade Commission-approved compliance guideline mechanism.
  • Protections for covered minors now include a prohibition on first-party advertising (in addition to targeted advertising) if the covered entity knows the individual is a minor, with limited exceptions acknowledged by the Bill. It also restricts the transfer of a minor’s covered data to third parties.
  • The Bill adds another preemption clause, clarifying that APRA would preempt any state law providing protections for children or teens to the extent such laws conflict with the Bill, but does not prohibit states from enacting laws, rules or regulations that offer greater protection to children or teens than the APRA.

For additional information about the changes, please refer to the unofficial redline comparison of all APRA versions published by the IAPP.

Copyright © 2024, Hunton Andrews Kurth LLP. All Rights Reserved.
For more news on the status of the American Privacy Rights Act, please visit the NLR Communications Media Internet section.

The SEC Continues Its War On Crime Victims

More than a decade ago, I expressed concern when the Securities and Exchange Commission charged Koss Corporation and one its CEO, Mr. Koss, with filing materially false financial statements after the corporation had discovered that it had been the victim of employee embezzlement. In the post, I decried the SEC’s decision to punish the victims of crime:

The SEC’s decision to prosecute this case is troubling. Surely, neither Koss Corporation nor Mr. Koss intended or wanted to be the victim of a criminal embezzlement. It is also hard to see how the shareholders’ benefited from the company incurring the legal costs associated with defending and settling the SEC investigation. While the SEC did force the return of bonus compensation, the injunctive relief ordering the company and Mr. Koss not to do this again strikes me as silly. Does it really make sense for the court to order a company not to be the victim of a theft?

I was therefore heartened by the recent statement by Commissioners Hester Peirce and Mark Uyeda on the SEC’s recent settlement of administrative proceeding against R.R. Donnelly & Sons, Co.:

Also concerning is the Commission’s decision to stretch the law to punish a company that was the victim of a cyberattack. While an enforcement action may be warranted in some circumstances, distorting a statutory provision to form the basis for such an action inappropriately amplifies a company’s harm from a cyberattack.

According to the SEC’s press release, R.R. Donnelly & Sons, Co. “cooperated throughout the investigation, including by reporting the cybersecurity incident to staff prior to filing a disclosure of the incident, by providing meaningful cooperation that helped expedite the staff’s investigation, and by voluntarily adopting new cybersecurity technology and controls”. Nonetheless, the SEC thought a just resolution required payment of a $2.125 million civil penalty for transfer to the U.S. Treasury. I remain unconvinced that the expropriation of millions of dollars from a crime victim to the U.S. Treasury protects, much less helps, the shareholders of R.R. Donnelly & Sons, Co.

© 2010-2024 Allen Matkins Leck Gamble Mallory & Natsis LLP
For more news on SEC Punishing Crime Victims, visit the NLR Securities SEC section.

Cybersecurity Crunch: Building Strong Data Security Programs with Limited Resources – Insights from Tech and Financial Services Sectors

In today’s digital age, cybersecurity has become a paramount concern for executives navigating the complexities of their corporate ecosystems. With resources often limited and the ever-present threat of cyberattacks, establishing clear priorities is essential to safeguarding company assets.

Building the right team of security experts is a critical step in this process, ensuring that the organization is well-equipped to fend off potential threats. Equally important is securing buy-in from all stakeholders, as a unified approach to cybersecurity fosters a robust defense mechanism across all levels of the company.Digit

This insider’s look at cybersecurity will delve into the strategic imperatives for companies aiming to protect their digital frontiers effectively.

Where Do You Start on Cybersecurity?
Resources are limited, and pressures on corporate security teams are growing, both from internal stakeholders and outside threats. But resources to do the job aren’t. So how can companies protect themselves in real world environment, where finances, employee time, and other resources are finite?

“You really have to understand what your company is in the business of doing,” Wilson said. “Every business will have different needs. Their risk tolerances will be different.”

“You really have to understand what your company is in the business of doing. Every business will have different needs. Their risk tolerances will be different.”

BRIAN WILSON, CHIEF INFORMATION SECURITY OFFICER, SAS
For example, Tuttle said in the manufacturing sector, digital assets and data have become increasingly important in recent years. The physical product no longer is the end-all, be-all of the company’s success.

For cybersecurity professionals, this new reality leads to challenges and tough choices. Having a perfect cybersecurity system isn’t possible—not for a company doing business in a modern, digital world. Tuttle said, “If we’re going to enable this business to grow, we’re going to have to be forward-thinking.”

That means setting priorities for cybersecurity. Inskeep, who previously worked in cybersecurity for one of the world’s largest financial services institutions, said multi-factor authentication and controlling access is a good starting point, particularly against phishing and ransomware attacks. Also, he said companies need good back-up systems that enable them to recover lost data as well as robust incident response plans.

“Bad things are going to happen,” Wilson said. “You need to have logs and SIEMs to tell a story.”

Tuttle said one challenge in implementing an incident response plan is engaging team members who aren’t on the front lines of cybersecurity. “They need to know how to escalate quickly, because they are likely to be the first ones to see something that isn’t right,” she said. “They need to be thinking, ‘What should I be looking for and what’s my response?’”

“They need to know how to escalate quickly, because they are likely to be the first ones to see something that isn’t right. They need to be thinking, ‘What should I be looking for and what’s my response?’”

LISA TUTTLE, CHIEF INFORMATION SECURITY OFFICER, SPX TECHNOLOGIES
Wilson said tabletop exercises and security awareness training “are a good feedback loop to have to make sure you’re including the right people. They have to know what to do when something bad happens.”

Building a Security Team
Hiring and maintaining good people in a harrowing field can be a challenge. Companies should leverage their external and internal networks to find data privacy and cybersecurity team members.

Wilson said SAS uses an intern program to help ensure they have trained professionals already in-house. He also said a company’s Help Desk can be a good source of talent.

Remote work also allows companies to cast a wider net for hiring employees. The challenge becomes keeping remote workers engaged, and companies should consider how they can make these far-flung team members feel part of the team.

Inskeep said burnout is a problem in the cybersecurity field. “It’s a job that can feel overwhelming sometimes,” he said. “Interacting with people and protecting them from that burnout has become more critical than ever.”

“It’s a job that can feel overwhelming sometimes. Interacting with people and protecting them from that burnout has become more critical than ever.”

TODD INSKEEP, FOUNDER AND CYBERSECURITY ADVISOR, INCOVATE SOLUTIONS
Weighing Levels of Compliance
The first step, Claypoole said, is understanding the compliance obligations the company faces. These obligations include both regulatory requirements (which are tightening) as well as contract terms from customers.

“For a business, that can be scary, because your business may be agreeing to contract terms with customers and they aren’t asking you about the security requirements in those contracts,” Wilson said.

The panel also noted that “compliance” and “security” aren’t the same thing. Compliance is a minimum set of standards that must be met, while security is a more wide-reaching goal.

But company leaders must realize they can’t have a perfect cybersecurity system, even if they could afford it. It’s important to identify priorities—including which operations are the most important to the company and which would be most disruptive if they went offline.

Wilson noted that global privacy regulations are increasing and becoming stricter every year. In addition, federal officials have taken criminal action against CSOs in recent years.

“Everybody’s radar is kind of up,” Tuttle said. The increasingly compliance pressure also means it’s important for cybersecurity teams to work collaboratively with other departments, rather than making key decisions in a vacuum. Inskeep said such decisions need to be carefully documented as well.

“If you get to a place where you are being investigated, you need your own lawyer,” Claypoole said.

“If you get to a place where you are being investigated, you need your own lawyer.”

TED CLAYPOOLE, PARTNER, WOMBLE BOND DICKINSON
Cyberinsurance is another consideration for data privacy teams, but it can help Chief Security Officers make the case for more resources (both financial and work hours). Inskeep said cyberinsurance questions also can help companies identify areas of risks and where they need to prioritize their efforts. Such priorities can change, and he said companies need to have a committee or some other mechanism to regularly review and update cybersecurity priorities.

Wilson said one positive change he’s seen is that top executives now understand the importance of cybersecurity and are more willing to include cybersecurity team members in the up-front decision-making process.

Bringing in Outside Expertise
Consultants and vendors can be helpful to a cybersecurity team, particularly for smaller teams. Companies can move certain functions to third-party consultants, allowing their own teams to focus on core priorities.

“If we don’t have that internal expertise, that’s a situation where we’d call in third-party resources,” Wilson said.

Bringing in outside professionals also can help a company keep up with new trends and new technologies.

Ultimately, a proactive and well-coordinated cybersecurity strategy is indispensable for safeguarding the digital landscape of modern enterprises. With an ever-evolving threat landscape, companies must be agile in their approach and continuously review and update their security measures. At the core of any effective cybersecurity plan is a comprehensive risk management framework that identifies potential vulnerabilities and outlines steps to mitigate their impact. This framework should also include incident response protocols to minimize the damage in case of a cyberattack.

In addition to technology and processes, the human element is crucial in cybersecurity. Employees must be educated on how to spot potential threats, such as phishing emails or suspicious links, and know what steps to take if they encounter them.

Key Takeaways:
What are the biggest risk areas and how do you minimize those risks?
Know your external cyber footprint. This is what attackers see and will target.
Align with your team, your peers, and your executive staff.
Prioritize implementing multi-factor authentication and controlling access to protect against common threats like phishing and ransomware.
Develop reliable backup systems and robust incident response plans to recover lost data and respond quickly to cyber incidents.
Engage team members who are not on the front lines of cybersecurity to ensure quick identification and escalation of potential threats.
Conduct tabletop exercises and security awareness training regularly.
Leverage intern programs and help desk personnel to build a strong cybersecurity team internally.
Explore remote work options to widen the talent pool for hiring cybersecurity professionals, while keeping remote workers engaged and integrated.
Balance regulatory compliance with overall security goals, understanding that compliance is just a minimum standard.

Copyright © 2024 Womble Bond Dickinson (US) LLP All Rights Reserved.

by: Theodore F. Claypoole of Womble Bond Dickinson (US) LLP

For more on Cybersecurity, visit the Communications Media Internet section.