5 Things to Tell Prospects That Will Turn Them Into Clients

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Have you been looking for the “magic words” to tell prospects that will turn them into clients?  My experience in teaching lead conversion techniques to thousands of attorneys over the last decade shows that you need to focus your messaging to prospects on these five areas:

1. Tell them what you can do for them.   At the end of the day, clients are only interested in what you can do for them.  Your job is to tell them what your service can do for them personally and remember- they do not want to spend time looking for the answer. The answer to this question must be one of the first things your clients see on your website and in your firm-wide communications. If your clients are going to remember you, you must first answer the question “What’s in it for them?”

2. Tell them what makes you different. For every service you provide there are many other attorneys who can provide the same services. So what can a client get from you that they cannot get from anyone else? Perhaps it is your credibility or the creative way you bring solutions to your clients. You must determine what differentiates your firm from anyone else and market that point.

3. Tell them you understand their pain. The most effective way to ensure a lasting impact on your clients is to communicate with them on an emotional level. You must find their “pain.” What is it about their business, life, family, time, or environment that is causing pain? Are they not working or working too much? Is their business growing too fast or too slow? Is their family falling apart? Do they have a hard time tracking their employees? Find their pain and communicate with them on an emotional level about how you can help heal their pain and make their business, life, family, time or environment pleasurable.

4. Tell them the benefits of working with you. 
Features are what your service does. Benefits are why your client needs your service. For every feature you have, you must tell your client what the benefit is. Is your firm better, faster, guaranteed or more personal? Will your service create more clients, decrease turnover, or increase profit margins? These are all great features, but you must tell your clients how this benefits them specifically.

5. Tell them why it’s safe to hire you.
 Many of our clients work at small law firms that have services similar to those at larger, more established firms. Why should your potential client buy your service over the big firm’s service? While no one can predict the future of your firm, the savvy small firm recognizes the need to develop creative ways to reduce the risk of their clients in working with them. How could you lower the risk of your clients if they are concerned about working with a solo practitioner or a small law firm?

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Only 2 weeks to InsideCounsel's 14th Annual Super Conference! May 12-14, 2014 in Chicago, IL

The National Law Review is pleased to bring you information about the upcoming 14th Annual Super Conference hosted by Inside Counsel.
IC Superconference 2014

When

Monday, May 12 – Wednesday, May 14, 2014

Where

Chicago, IL

Register by April 11th for the standard rate!

The annual InsideCounsel SuperConference, for the past 13 years, has offered the highest value for educational investment within a constructive learning and networking environment. Legal professionals will gain the opportunity to elevate the quality of their performance and learn ways to become a strategic partner within his/her organization. In two-and-half days attendees earn CLE credits, network with hundreds of peers and legal service providers and hear strategies to tackle corporate legal issues that are top of mind throughout this comprehensive program. SuperConference is presented by InsideCounsel magazine, published by Summit Professional Networks.

Now celebrating its 14th year, InsideCounsel’s SuperConference is an exclusive corporate legal conference attracting more than 500 senior level in-house counsels from Fortune-1000 and multi-national companies. The three-day event offers opportunities to showcase your firm’s industry knowledge and thought leadership while interacting with GC’s and other senior corporate counsel during exclusive networking and educational opportunities. The conference agenda offers the perfect blend of experts and national figure heads from some of the nation’s largest corporations, top law firms, government and regulatory leaders, and industry trailblazers. The conference agenda and educational program receives consistent high marks.

Only one week until the Trademark Infringement & Litigation Summit – April 28-29, San Francisco

The National Law Review is pleased to bring you information about the upcoming Trademark Infringement & Litigation Summit hosted by IQPC.

Trademark

When

Monday April 28 & Tuesday April 29, 2014

Where

San Francisco, California, USA

Trademark law may not be changing, but its application certainly has and will continue to do so. Brands are increasingly global, which opens up new possibilities for companies… but also new trademark issues and potential pitfalls. The online experience adds to this global focus and changes the interaction between brands and consumers dramatically.

IQPC’s Trademark Infringement & Litigation Summit will address the topics that you grapple with on a daily basis, including:

  • How business and infringement concerns guide strategic registration and vigilance
  • Methods of enforcing your mark, including a “soft approach,” ICANN dispute resolution, cancellation and opposition
  • Litigation and enforcement management
  • Evolving company domain name strategy

Perhaps the biggest benefit of attending, however, is the practical, frank conversation about the legal and business choices involved in protecting and maintaining your brand. Attend the Trademark Infringement & Litigation Summit to work through these issues with your colleagues.

Do not miss your opportunity to network and engage with top in-house and outside counsel working in the area. Register today!

NOTE: IQPC plans on making CLE credits available for the state of California (number of credits pending).  In addition, IQPC processes requests for CLE Credits in other states, subject to the rules, regulations and restrictions dictated by each individual state.  For any questions pertaining to CLE Credits please contact: amanda.nasner@iqpc.com.

Register for InsideCounsel's 14th Annual Super Conference – May 12-14, 2014 in Chicago, IL

The National Law Review is pleased to bring you information about the upcoming 14th Annual Super Conference hosted by Inside Counsel.
IC Superconference 2014

When

Monday, May 12 – Wednesday, May 14, 2014

Where

Chicago, IL

Register here!

The annual InsideCounsel SuperConference, for the past 13 years, has offered the highest value for educational investment within a constructive learning and networking environment. Legal professionals will gain the opportunity to elevate the quality of their performance and learn ways to become a strategic partner within his/her organization. In two-and-half days attendees earn CLE credits, network with hundreds of peers and legal service providers and hear strategies to tackle corporate legal issues that are top of mind throughout this comprehensive program. SuperConference is presented by InsideCounsel magazine, published by Summit Professional Networks.

Now celebrating its 14th year, InsideCounsel’s SuperConference is an exclusive corporate legal conference attracting more than 500 senior level in-house counsels from Fortune-1000 and multi-national companies. The three-day event offers opportunities to showcase your firm’s industry knowledge and thought leadership while interacting with GC’s and other senior corporate counsel during exclusive networking and educational opportunities. The conference agenda offers the perfect blend of experts and national figure heads from some of the nation’s largest corporations, top law firms, government and regulatory leaders, and industry trailblazers. The conference agenda and educational program receives consistent high marks.

2nd Conflict Minerals Reporting and Supply Chain Transparency – June 23-25, Chicago, IL

The National Law Review is pleased to bring you information about the 2nd Conflict Minerals Reporting and Supply Chain Transparency Conference, June 24-25, 2014, presented by Marcus Evans.Conflict-Minerals-250-x-250

Click here to register.

Where

Chicago, IL

When

June 24-25, 2014

What

The 2nd Sustaining Conflict Minerals Compliance Conference will break down each SEC filing requirement as well as examine direct filing examples from specific companies. Discussions will tackle key issues including refining conflict minerals teams to create a more successful conflict minerals management program, managing and developing consistent communication within the supply chain, and building an IT program that will continue to secure data from the various levels of the supply chain.

This conference will allow organizations to benchmark their conflict minerals management program against their peers to more efficiently meet SEC expectations and amend their program for future filings. Seating is limited to maintain and intimate educational environment that will cultivate the knowledge and experience of all participants.

Key Topics
  • Scrutinize the Securities and Exchange Commission (SEC) requirements and evaluate external resources for a more efficient conflict minerals rule with Newport News Shipbuilding, Huntington Ingalls Industries
  • Engineer a sustainable conflict minerals program for future filings with Alcatel-Lucent
  • Integrate filings and best practices from the first year of reporting with BlackBerry
  • Maintain a strong rapport with all tiers of your supply chain to increase transparency with KEMET
  • Obtain complete responses moving throughout the supply chain with Global Advanced Metals

Register today!

New ALM Report Says Small Firms Investing in Big Marketing

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A new report from ALM Legal Intelligence entitled, Small Firms, Big Marketing reveals that small and mid-sized law firms (40-200 attorneys) have upped their investments in marketing because of a belief that effective marketing is mandatory for a firm to succeed.

ALM Legal Marketing

The survey was commissioned by J. Johnson Executive Search, Inc., and relies on data collected from 90 small and midsized firms in the U.S – 42% of responses were from firms with 40-75 attorneys and 58% were from firms of more than 76 attorneys.

Some key findings from the survey:

  • 90% of responding firms said they had a dedicated marketing team in place
  • 75% said marketing was critical to winning new business
  • 54% use marketing for research and client feedback
  • Marketing is key not only for obtaining new clients but also for retaining existing clients
  • 75% of firm management says marketing is a critical piece in winning new business
  • Spending on outsourced marketing functions increased 44% in 2013 and is expected to rise in 2014

Firms justify their investment in marketing in the following ways:

ALM Reporting Marketing

The firms surveyed found these 10 marketing tactics to be the most effective for their firms:

marketing

The full report is available free for download here.

Article By:

Stephen Fairley

Of:

The Rainmaker Institute

Register today for IQPC's Trademark Infringement & Litigation Summit

The National Law Review is pleased to bring you information about the upcoming Trademark Infringement & Litigation Summit hosted by IQPC.

Trademark

When

Monday April 28 & Tuesday April 29, 2014

Where

San Francisco, California, USA

Trademark law may not be changing, but its application certainly has and will continue to do so. Brands are increasingly global, which opens up new possibilities for companies… but also new trademark issues and potential pitfalls. The online experience adds to this global focus and changes the interaction between brands and consumers dramatically.

IQPC’s Trademark Infringement & Litigation Summit will address the topics that you grapple with on a daily basis, including:

  • How business and infringement concerns guide strategic registration and vigilance
  • Methods of enforcing your mark, including a “soft approach,” ICANN dispute resolution, cancellation and opposition
  • Litigation and enforcement management
  • Evolving company domain name strategy

Perhaps the biggest benefit of attending, however, is the practical, frank conversation about the legal and business choices involved in protecting and maintaining your brand. Attend the Trademark Infringement & Litigation Summit to work through these issues with your colleagues.

Do not miss your opportunity to network and engage with top in-house and outside counsel working in the area. Register today!

NOTE: IQPC plans on making CLE credits available for the state of California (number of credits pending).  In addition, IQPC processes requests for CLE Credits in other states, subject to the rules, regulations and restrictions dictated by each individual state.  For any questions pertaining to CLE Credits please contact: amanda.nasner@iqpc.com.

InsideCounsel 14th Annual Super Conference – May 12-14, 2014 in Chicago, IL

The National Law Review is pleased to bring you information about the upcoming 14th Annual Super Conference hosted by Inside Counsel.
IC Superconference 2014

When

Monday, May 12 – Wednesday, May 14, 2014

Where

Chicago, IL

Register by April 11th for the standard rate!

The annual InsideCounsel SuperConference, for the past 13 years, has offered the highest value for educational investment within a constructive learning and networking environment. Legal professionals will gain the opportunity to elevate the quality of their performance and learn ways to become a strategic partner within his/her organization. In two-and-half days attendees earn CLE credits, network with hundreds of peers and legal service providers and hear strategies to tackle corporate legal issues that are top of mind throughout this comprehensive program. SuperConference is presented by InsideCounsel magazine, published by Summit Professional Networks.

Now celebrating its 14th year, InsideCounsel’s SuperConference is an exclusive corporate legal conference attracting more than 500 senior level in-house counsels from Fortune-1000 and multi-national companies. The three-day event offers opportunities to showcase your firm’s industry knowledge and thought leadership while interacting with GC’s and other senior corporate counsel during exclusive networking and educational opportunities. The conference agenda offers the perfect blend of experts and national figure heads from some of the nation’s largest corporations, top law firms, government and regulatory leaders, and industry trailblazers. The conference agenda and educational program receives consistent high marks.

The Best ACC (Association of Corporate Counsel) American Conference Giveaways. Part One

I like to wander Exhibit Halls to see what grabs my attention, and evaluate the law firms’ booths and tchotchkes. Below is a collection of some of my favorite giveaways.  Most were the typical low-end crap — cheap logo’d pens, hard candy, miscellaneous squishy or light-up doo-dads.  But some of the freebies were more creatively branded or executed.  I’ll write 2-3 posts summarizing those that caught my attention.

Part One, below, is dedicated to geographically focused messages, implicitly “If you need a firm in [location] remember [our firm].”  A simple, straightforward marketing theme. 

I attend so many conferences every year that I rarely shlep home the swag.  But for ACC’s particularly target-rich environment of clients and prospects, the law firms went the extra mile to capture the clients’ attention.  I actually squeezed a number of them into Bird & Bird’s handy, environmentally friendly cloth bag.

 Swag bag

Initially, some of the hottest items were Meritas’s simple but clever luggage tags:

  

Meritas is an international law firm network, so a travel theme made sense.  Some tags were pre-printed, others were written by Tanna Moore, Kim Heinrich and the Meritas gang, e.g. “Hands off or I’ll call my lawyer.”   Frankly, I was slightly concerned that the tags’ sayings might be perceived as too cute, but the incredibly high demand for them proved me wrong.  You could see attendees surreptitiously walking past the booth many times over two days, seeking to complete their collection.  We were able to swap these coveted tags for other booths’ giveaways. I have a few tags on my roller bag and they actually generate a lot of conversation.

Most booths are happy to pass out their promotional items. That’s the point, after all — get your logo’d materials in the hands of targeted attendees.  And most don’t want to drag all the leftover goodies back home anyway.  But some supremely confident firms make you really work for them.

The best example of this was Blakes’ coveted Canadian wool hats.  With new designs every year, some in-house counsel said that they look forward to collecting them each year.   Great quality, useful, impossible to discard, and well-branded both with the firm name and implicit connection to their Canada brand, it’s effective marketing from every angle.  Even better, CMO Alison Jeffrey wouldn’t give them up easily, greatly increasing the demand.  My family and I have been sharing them throughout this miserable 2014 Chicago winter.

    

Another firm, Stikeman Elliott also played up their Canadian connection with an adorable, plush beaver wearing a red logo’d t-shirt.  The children of many ACC members are playing with these.

     Canada

Migrating south to Louisiana, I also liked the Kean Miller’s Cajun cooking collection.   They offered Cajun spices, étouffée mix, a cookbook of KM employees’ favorite recipes, and a wooden spoon/spatula that my wife is currently using.  Of course, you can’t go wrong with Mardi Gras beads.  Every item is useful, branded, and memorably connected to their Baton Rouge/NOLA locations.  BTW, I’ve already used up the delicious private-labeled KM hot sauce, Steve Boutwell.  Just sayin’….

      Cooking set

 

Even farther south, all the way to Brazil, Demarest Advogados leveraged Brazil’s “beach” connection with a high-quality folding mat, complete with inflatable pillow.  These were also very popular, with passersby trying to sneak two or more as they strolled passed the booth.

       swag bag

In short – an effective, well-considered collection.

More examples, from high-tech videos to low-tech oven mitts, will be shown Part Two.

 

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The 7 Blocks to a Firm Marketing Foundation: Block One

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Being a successful attorney is something that takes more than just knowledge of the law. It’s an unfortunate fact that many attorneys will find themselves faced with. You may be the best lawyer in your city or even state, but no one will ever know that if you don’t make a point to make yourself known.

Now, people have heard me say these tips at events, but I’m going to give you the information because I’m committed to making the attorney dream come true. The dream we all had when we entered into law school of the firm with our names on the sign, with the staff that handles things well and the cases that we enjoy doing. I know that dream because I’ve managed to achieve that dream.

The foundation of achieving this dream is much easier than you would expect. It’s built on 7 solid blocks.

Block number one: Videos

When someone visits your website, they’re subconsciously looking for something that is different; something that they don’t see on other lawyer websites.

If you have a set of videos available to them, they’ve found that one thing.

Videos are some of the most important parts of my firm marketing foundation; they are one of the things that I will probably never give up.

When a potential client goes to your website and watches a few videos, the information that you relay causes a psychological trigger that makes them trust you more. The more videos you have on your website (and even YouTube) can (and probably will) start the ball rolling for a good attorney-client relationship.

You may be wondering what exactly you should even make videos on, especially since some states have strict restrictions on things that could be construed as legal advice.

One of the things that I’ve found to be most popular with consumers is a Frequently Asked Questions series. Think of the 5 (or more) questions that you hear from almost each person you meet with.

These are questions that you could probably answer in your sleep and find yourself repeating the same information up to 10 times a day. You already know how to answer these particular questions in a short way that gives the most information because of the frequency of which you actually hear them.

Those questions are not going to go away, you hear them every day because people want to know those answers. If you take some time to film the answer to each of those videos and produce a series of one a week for however many weeks, you’re going to see some changes. Instead of having to answer the questions day after day, the people you meet with will have the answers or, if they haven’t had a chance to see the video yet, you can just send them the link and they’ll be even more impressed.

Videos are marketing tools that never stop working. A video can answer questions for you, 24 hours a day, 7 days a week, 52 weeks a year.

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