Category: Law Office Management

What Clients Want from Your Law Firm’s Website

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When a client comes to your office, they are expecting to meet a lawyer they can trust who respects them and will represent their case well. The same guiding principle applies to what prospective clients want from your law firm’s website: a trusted resource that will provide information and guide them to a lawyer they can trust. There are several ways you can be responsive to client needs on your law firm’s site.

Descriptions of Legal Proceedings

Your prospective clients will likely have many questions about the events that are going to take place surrounding their case. How many times can they expect to meet with you or a partner attorney? How many court hearings will they need to attend? Is there any background work required on their part? What sort of emotions might they experience as their case reaches a trial? You could provide a resource webpage, or even a thorough blog post, on your site that walks clients through the process and provides answers to their concerns.

Clear Explanations of Laws

Your legal training and expertise gives you have the ability to understand complex rulings and, using your strong relational skills, you also have the ability to explain the details of those rulings in layman’s terms. Your law firm’s blog is an excellent place to write about recently passed laws or judicial rulings. Particularly, if a law will directly affect your client base, you should consider devoting the time to explain the information to your site visitors.

Answers to Frequently Asked Questions

As you have practiced law you have more than likely encountered the same questions, or type of questions, from your clients. Questions such as: Do I have a case? What is a personal injury? How much will my attorney fee be? How much can I get in my settlement? Consider creating a section on your site to address these most frequently asked questions in a FAQ section. Your firm will be seen as a legal authority and will simultaneously build trust with potential clients.

Practical Tools and Resources

In a world of smartphones and apps, Web users crave information that is interactive and engaging. Think about a complicated question or process you could streamline and create an effective tool to guide your clients through the nuances. Personal injury lawyers may choose to include an interactive questionnaire for clients to determine the severity of their injuries. A family lawyer may feature a child support cost calculator on their site. Be creative and find a quality marketing team of designers and programmers to bring your vision to life.

Introduce Your Firm’s Attorneys

An often overlooked, but necessary element of any law firm site is the attorney bio pages. Your clients will instantly get a sense of your attorneys when they meet face to face in your office, but what about beforehand? That first impression almost always happens online. It is important to make a good impression. Consider including bits of personal information to show that your attorneys are well rounded individuals or, better still, include a professional video highlighting each of your partners. Remember to be engaging; your clients want to know they can trust you. In the 21st century, building trust oftentimes begins online.

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Can You Hear Me Now? Tips for Communicating with Counsel

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Imagine that some circumstance arises that leads you to need an attorney. Perhaps you have a dispute with a neighbor, are considering adopting a child, or have been wrongfully terminated from your employment. No matter what your legal matter may be, you may find that a common question arises in your mind: How do I best communicate with my attorney? Today’s technology provides many options for communication, ranging from social media websites like LinkedIN and Twitter to increased modes of communication such as Skype video-conferencing, and texting. It can be confusing for a client to know what the most effective way is to communicate with an attorney (especially if he or she is represented for the first time). Here are a few tips you may want to consider:

1. Ask your Attorney. Many attorneys have the ability to use different modes of communication. Your attorney, however, may prefer you contact him or her using a particular mode. Some may prefer email, while others may be better able to respond to telephone calls. You may find that your attorney’s preference for how you get in touch is based on the circumstances. If you are running late to a settlement meeting, a call may be more effective than an email, for instance. Open a line of dialogue with your attorney about their specific suggestions as to how you can best communicate with them.

You should also remember that your attorney may be able to better communicate with you if he or she knows your preferences. Most attorneys request of their clients an email address, phone number, and mailing address. If you do not use a cellular phone or other mobile device, allow your mail to pile up, or do not have privacy in your home to review sensitive emails, you will want to share this information with your attorney.

2. Consider the Length and Frequency of Messages. We may all have had the experience of leaving a voicemail so long that the recording turns off, resulting in an incomplete message. And we may all have had the experience of writing lengthy emails, especially when those communications are about concerning or pressing matters. When communicating with your attorney, you’ll want to consider the length and frequency of your messages. Ask your attorney to share with you his or her typical response time by posing a question like: “How long do you suggest I wait for your response before reaching out again?” You may find that you can avoid unnecessary fees and costs by preventing duplicate messages. You may also want to ask your attorney to share with you a few months into the attorney-client relationship whether he or she has suggestions for managing emails or other communications that are particularly lengthy. For instance, before writing a lengthy email on a particular subject, you may want to just drop your attorney a line and ask whether a call or email will be more effective.

You may also wish to discuss with your attorney limiting each email to one issue, or to start a new “thread” or email conversation once your exchange reaches a particular length.

3. Format your Messages for Clarity. One suggestion I often share with clients is to use numbered lists or bullet-points when exchanging emails with me. This not only helps me to more easily digest lengthy emails, but it speeds up the process of responding, which can save the client time and money in return. I have also found that when a client sends a lengthy email with many questions interspersed, I can respond more quickly by typing my response into the body of the client’s original email. In those circumstances, I will use a bold and colored text to respond, and instruct the client to respond in all capital letters. While the formatting of your messages may not have an impact in a single instance, over the life of a case these kinds of strategies may be effective for you and your attorney.

4. Be Prepared. When you are planning to exchange email, teleconference, or otherwise speak with your attorney, attempt to reasonably anticipate what questions she or he may have for you. At times, you may want to reach your attorney’s legal assistant or office staff to ask whether your attorney suggests you review or provide documents. Being properly prepared can help you make the most of the time you and your attorney spend in discussion.

Whatever your legal needs may be, speaking with your attorney about how best to communicate can lay the foundation for a more pleasant and effective attorney-client relationship.

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Women, Influence and Power in Law Conference – October 2-4, 2013

The National Law Review is pleased to bring you information about the upcoming Women, Influence & Power in Law Conference:

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When:

Where:

The Only National Forum Facilitating Women-to-Women Exchange on Current Legal Issues

Women, Influence & Power in Law Conference is presented by Summit Business Media’s Legal Suite – InsideCounsel magazine, InsideCounsel.com (website), producers of the 13th annual IC SuperConference, the prestigious Transformative Leadership Awards, and creators of Project 5/165.

Presented by InsideCounsel Magazine, the pioneering monthly magazine exclusively serving general counsel and other top in-house legal professionals, the first annual Women, Influence & Power in Law Conference offers an opportunity for unprecedented exchange with women outside counsel. This unique event was created with the assistance of an unheralded advisory board comprised of highly placed women attorneys who are all direct reports to the general counsel and were drawn from across the country. These attorneys have the highest levels of expertise and experience in key practice areas.

The Women, Influence & Power in Law Conference is not a forum for lawyers to discuss so-called “women’s issues.” It is a conference for women in-house and outside counsel to discuss current legal topics, bringing their individual experience and perspectives on issues of:

  • Governance & Compliance
  • Litigation & Investigations
  • Intellectual Property
  • Government Relations & Public Policy
  • Global Litigation & Transactions
  • Labor & Employment
  • Executive Leadership Skills Development

Consumer Financial Services Basics 2013 – September 30 – October 01, 2013

The National Law Review is pleased to bring you information about the upcoming  Consumer Financial Services Basics 2013.

CFSB Sept 30 2013

When

September 30 – October 01, 2013

Where

  • University of Maryland
  • Francis King Carey School of Law
  • 500 W Baltimore St
  • Baltimore, MD 21201-1701
  • United States of America

Facing the most comprehensive revision of federal consumer financial services (CFS) law in 75 years, even experienced consumer finance lawyers might feel it is time to get back in the classroom. This live meeting is designed to expose practitioners to key areas of consumer financial services law, whether you need a primer or a refresher.

It is time to take a step back and think through some of these complex issues with a faculty that combines decades of practical experience with law school analysis. The classroom approach is used to review the background, assess the current policy factors, step into the shoes of regulators, and develop an approach that can be used to interpret and evaluate the scores of laws and regulations that affect your clients.

Tips for Measuring Content Marketing Results [INFOGRAPHIC]

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We saw the Brandpoint infographic below posted on the MarketingProfs.com website and thought it was a good representation of how you can tell if your content marketing efforts – blogs, social media posts, videos, articles, etc. – are working for your practice.

After all, if you are spending time and/or money on content marketing, you really do want to know if it’s working, right? See below on how to measure the effectiveness of your content marketing in terms of awareness, consideration and conversion:

ABA Survey Says Lawyers Getting Clients Via Social Media

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A hat tip to my friend Larry Bodine, editor-in-chief of Lawyers.com, who reports on findings from the newly published2013 ABA Technology Survey in his LawMarketing Blog today as follows:

27% of US law firms now have blogs, up from 22% last year, 15% in 2011, and 14% in 2010. Only 9% of lawyers maintain a personal, professional blog outside the firm. Solo attorneys are the most likely to have a professional blog, as are those between the ages of 40-49.

59% of those surveyed indicated their firms maintain a presence in a social network such as LinkedIn or Facebook, up from 55% last year, 42% in 2011, and 17% in 2010. Of those firms with a presence, the breakout of channels can be seen in the chart below. LinkedIn and Facebook are the most used, but legal-vertical network use remains low.

Individually, 81% of attorneys report using social networks for professional purposes, up from 78% last year, 65% in 2011, and 56% in 2010. LinkedIn usage is nearly universal (98%), with Facebook usage actually falling from 38% in 2012 to 33% this year.

19% of law firms now use Twitter, up from 13% in 2012. Individual Twitter usage by attorneys reached 14%, up from 11% last year. Twitter usage is more common in solo and small firms.

How effective is maintaining a presence in social media? When those utilizing any type of social media/networking were asked if they ever had a client retain their legal services directly or via referral as a result of their use, 19% indicated “yes” (compared to 17% last year and 12% in 2011). Solo and small law firms reported better results than larger firms.

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How Your Practice Can Benefit From Twitter [INFOGRAPHIC]

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Twitter has released the results of a survey conducted by global research firm Market Probe International on how small businesses can benefit from having a presence on Twitter. The survey was split among U.S. and UK adults who currently follow small businesses on Twitter and found that these followers are much more likely to make a purchase from businesses they follow as well as recommend them to others.

Followers also have an emotional connection with the businesses they follow, and use Twitter as a way to provide their feedback and share information. This infographic from Twitter details the key takeaways from the survey:

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How Your Practice Can Benefit From Twitter [INFOGRAPHIC]

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Twitter has released the results of a survey conducted by global research firm Market Probe International on how small businesses can benefit from having a presence on Twitter. The survey was split among U.S. and UK adults who currently follow small businesses on Twitter and found that these followers are much more likely to make a purchase from businesses they follow as well as recommend them to others.

Followers also have an emotional connection with the businesses they follow, and use Twitter as a way to provide their feedback and share information. This infographic from Twitter details the key takeaways from the survey:

social media twitter computing technology

Are You Waiting to Make Valuable Investments for Your Law Firm?

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At the end of each year, most law firms balance their books and assess the dollars they have spent on advertising and marketing. Every year, many law firms are surprised to see that their returns from carefully planned marketing campaigns have only broken even or produced a minimal return on their investment.

Many lawyers are still pushing hundreds of thousands of dollars into obsolete advertising channels. For example, most law firms have realized that YellowPages advertising is no longer effective. Yet many lawyers continue to advertise in YellowPages directories. With the exception of some rural market areas, most of those yellow page advertising lawyers are continually disappointed that their office phones remain silent. A majority of our clients have virtually stopped all paid yellow page directory advertising.

Similarly, many lawyers have expressed dissatisfaction with their television advertising. The way consumers watch television has changed, especially in the past several years. This trend has been hastened by the advent of new technologies. Netflix and Hulu allow viewers to watch their favorite shows without tuning into a television station. DVR allows television viewers to fast-forward through commercials. According to Motorola’s recent Media Engagement study, more than one-third of weekly TV viewing by Americans is pre-recorded. Roughly three-quarters pre-record their shows to skip advertisements.

With these trends and technologies in place, many of your prospective clients will not see your law firm’s commercial spots. Additionally, most of our Consultwebs clients find that the cost per case for TV is typically four to six times higher than for SEO/organic marketing and fifty to one hundred percent higher than pay per click (PPC) or AdWords advertising.

Are you waiting to make valuable investments for your firm?

Armed with data to guide your decisions, you do not have to wait to invest in Web marketing.  Web marketing has a proven track record of strong ROI. To effectively manage your marketing dollars, your firm must know the return on investment (ROI) from each marketing effort you employ. By consulting the data, you will be poised to make the best decisions for your law firm’s marketing efforts.

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How to Identify Hidden Referral Sources

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Too often, attorneys sign a new client without having a true understanding of how that client came to them.

How can you repeat your successes if you don’t know what you’re doing right?

If you start examining the ways that new clients come to you, you will begin to reveal referral sources you didn’t even know you had.

Here are some tips for discovery:

Whenever someone calls to inquire about your services, have whoever handles the call ask how they found your firm. If they say on the Internet, ask what search terms they used. If they say they saw an ad, ask where. If they say they were referred, ask by whom (and be sure you follow up with that referral source to thank them promptly!).

Create a spreadsheet so you can track how prospects find you. The idea is for you to be able to tell at a glance what law firm marketing method is bringing you the most leads.

Track how many times you “touch” each lead before they become a client, and what methods you used to keep in touch.

Examine the data for which activities you are currently doing that result in the best quality leads, and which ones are bringing in prospects that are not a good fit for you.

Track costs and how much time you are spending for each of your law firm marketing activities so you can determine your ROI for each activity.

Have your clients provide feedback on your services – likes, dislikes and be sure to ask if they feel good about referring you to friends and family.

Once you are able to tell what you’re doing right, you can then put your resources to work in areas that bring you the best quality leads.

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