login-customizer domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home1/natiopq9/public_html/wp-includes/functions.php on line 6131The post SEO for Law Firms in 2020 with John McDougall, Part 1: How to Hit a Moving Target with Bounce Rate, LSI Keywords, and Deep Content appeared first on The National Law Forum.
]]>The following is the first installment of a two-part series on law firm SEO trends and best practices for 2020:
NLR: What SEO changes do you think provide the most opportunities for savvy legal marketers?
JM: Google is looking for experts and experts naturally use language that Google’s latest algorithms can pick up on. With the recent BERT update, Google improved its understanding of natural language, and they describe BERT as their “biggest leap forward in the past five years.”
NLR: Yes, and law firms are always trying to position their attorneys as experts, as the go-to leaders and experts in their particular area of legal expertise. Can you discuss some strategies for legal marketing professionals who work with attorneys, and how they can help attorneys write with SEO in mind, or translate their content so it is more SEO friendly?
JM: It helps if attorneys and ghostwriters who write for law firms use keyword tools like Ubersuggest and SEMrush, but they are just a starting point. They also need to write conversationally and with the user in mind, rather than overly fixating on the search engines.
Writing longer in-depth content that is not too stiff and has been corrected for grammar and spelling issues will outrank a very long page that has been robotically stuffed with keywords. Using a tool like Grammarly can help with the basics.
NLR: In your book, you discuss the need to add related keywords, or LSI and topic clusters. Can you explain and provide examples of how related keywords, topical clusters or LSI apply to legal marketing?
JM: LSI (Latent Semantic Indexing) Keywords are conceptually related terms that search engines use to deeply understand the content on a webpage.
Example: If you want to rank for “how to file a trademark”, you can use Google auto suggest to find related terms. As you type into your browser bar, you see something like this:

Google and other search engines used to figure out a page’s topic based 100% on the keywords they found on the page. In 2020, Google is more focused on figuring out a page’s overall topic. SEMrush has a great tool (see below) that builds a mind map when you give it what topic you want to write about.
NLR: You highlighted bounce rate as a critical metric; however, how do law firm websites balance design and lowering the bounce rate while simultaneously providing readers with the specific information they’re looking for (like a change in the minimum wage rate or a relatively straightforward answer to a legal question, like when a law goes into effect, etc.) How do you make law firm website pages stickier?
JM: It is ok if some pages, like a minimum wage rate change page, have a high bounce rate. Google is smart enough to know the goal of the page. With that said, law firm marketers would be wise to monitor the bounce rate of at least their most visited pages.

Any webpage can be improved by making it load faster, have a clearer value proposition, a better headline, better writing in general, higher quality images and links to other related pages. Usersthink.com, Usertesting.com, and Hotjar.com are a few of the tools I will discuss on the webinar for increasing stickiness and conversions.
NLR: You discuss creating deep content—what does that mean? How long should an article or blog post be – should pages be 500 words, for example?
JM: If you search for how to file a trademark, many of the top ten results are well over 1,000 words. Gerben Law has a nice page on trademarks that is about 1,500 words. Not all your content has to be that long but if the top 5 results for your topic are 1,000 plus words, you may need to test increasing your webpages’ depth.
NLR: Many lawyers view law firm websites as a sales tool, but you discuss how to “use the opportunity to focus on your user’s needs, as opposed to your own sales pitch.” What does that look like in execution? Can you give us an example? Aren’t all effective webpages supposed to have some sort of ‘call to action’?
JM: The Gerben trademark page gives information away fairly freely and deeply (using related keywords and subtopics) but it also has a subtle call to action at the end: If you are unsure about how to file a trademark, our trademark attorneys are happy to talk with you about the services we offer.
Create marketing that people will love and engage with and you are on the right track.
Thanks, John and we look forward to part two of the series on law firm SEO trends and best practices for 2020 tomorrow: Legal Marketing and SEO Trends for 2020 Part 2: Dwell Time, EAT and Law Firm Branding. Additionally, how law firm branding plays a key role in connecting Google’s algorithm changes with an effective strategy of positioning a law firm’s attorneys as the go-to experts in their field.
Register for the January 15th complimentary webinar: How to Develop an Effective Law Firm Content Marketing and SEO Action Plan for 2020.
Receive a sample chapter of John’s new book Content Marketing and SEO for Law Firms.
Copyright ©2020 National Law Forum, LLC
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]]>The post A Cheap Website Could Cost Your Firm Millions of Dollars appeared first on The National Law Forum.
]]>Lawyers know the value of hiring an experienced, successful lawyer for representation. An inexpensive lawyer that has a small, inexperienced staff and lack of resources may cost less initially, but the long-term results could be disastrous.
Web marketing is the same. While cheap websites are plentiful, the return on investment (ROI) will be minimal since the cheap website will not compete favorably with the large number of Internet competitors.
Is low-cost Web design really a bargain when the Internet is outpacing every advertising medium in growth? Below are some examples and considerations.
Consider a typical, small Personal Injury practice we talk to on a daily basis. Let’s call it “Sample Law Firm.” The marketing director at Sample Law Firm researched website developers and selected what he thought was a good deal. The contract terms probably appeared to offer quite a bargain: maybe the low-bid vendor waived a few “standard” fees and set up the website for low or no cost, based on an annual contract of $2,000 per month for maintenance and SEO services.
A year or two later, Sample Law Firm has seen a $6,000 monthly return from the new, inexpensive website. The budget-minded marketing director celebrates his success, feeling like he made a rather smart investment.
And it would be hard to argue, right?
Let’s consider how Sample Law Firm might look today if its decision-makers had considered investment ROI when deciding on a Web vendor.
A competing legal Web marketing company with a strong reputation in the industry counseled Sample Law Firm to devote a larger budget to develop a more robust, more compelling Web platform that included many additional methods of obtaining clients. The catch was, “doing it right” required a $5,000- to $12,000-per-month additional investment for search marketing and audience development initiatives via social media, strategic paid advertising, public relations, outreach, and community involvement.
After the first year, as Sample Law Firm invested $5,000 to $12,000 per month, their average monthly return was $60,000 to $200,000 above their investment.

Choosing the cheap website, Sample Law Firm garnered about $4,000 per month profit on its $2,000 outlay. In contrast, had the firm’s leadership taken into account the ROI potential of a tightly targeted but higher monthly expenditure, the firm would have netted $127,500 each month on its $8,500 investment, depending upon the competitiveness of the market, aggressiveness of the campaign, and other factors.
The “inexpensive” website cost the firm $123,500 per month, or $1,530,000 over the course of a year.

Law firms achieve a strong investment return on their websites when they give Web visitors an immediate sense of trust in the firm. A well-designed website establishes trust by revealing that the firm is professional, credible and experienced, and has a human touch. Highly talented legal marketing vendors have the experience to make sure a site delivers this experience and converts visitors by immediately earning their website visitors’ trust.
Many Web vendors “sell” their service but do not back the sale up with support. They provide template reports and periodic brief meetings, but do not provide the proactive marketing assistance that is needed to be successful; there is no long-term plan in mind.
Most people researching legal issues online—your potential clients—will visit more than three or four law firm websites before they select one to contact. A strong site engages its visitors through great design, high-quality videos and photography, and overall user experience. Ideally, the site’s users will be greeted by a knowledgeable, compassionate receptionist in the form of a chat operator.
Reputable Web vendors excel at search marketing, making sure that your firm is represented on the first page of search results, which is a time-consuming and ongoing investment. Investing enough and investing it wisely will earn visibility in organic, local, and even pay-per-click (PPC) campaigns.
Let’s not forget the mobile experience. In some market areas, 30 to 50 percent of Web visitors use a mobile device. Good Web development incorporates responsive design to convert clients on mobile devices, just as they do for desktop users. Prominent legal marketing companies will include mobile development, which is lacking in cheaper alternatives.
The Internet is rife with competing lawyers. A firm needs not only to invest enough to build a high-quality website, but to invest marketing funds wisely. As mentioned above, the best campaigns incorporate creative search marketing solutions with long term growth in mind by developing great assets for content marketing, scholarships, webinars, podcasts, and special campaigns that give the firm a quality “unique value proposition” (UVP). A low investment simply cannot fund the type of marketing efforts needed to rise above the competition.
An experienced law firm Web marketing company will tie together all the requirements for a successful legal website. Good keyword rankings, backlink profiles, local presence, citations, and strong technical SEO will increase search visibility. Compelling listings—good titles and meta descriptions—are fundamental.
A well-designed site connects with prospects when they land on the page, conveying trustworthiness, professionalism, ability, care, and concern. The successful website offers a good experience to the user, flowing smoothly between subjects and providing helpful information that instills trust in the knowledge, expertise, and abilities of the attorneys at the firm.
After all that, a page must move the client to contact the firm, and then the intake process must be handled smoothly, quickly, and efficiently so that the prospect feels cared for and well served from the beginning of the relationship.
Finally, a successful Web presence will foster loyalty and renewed business from clients and will include social interaction and positive online reviews—the word-of-mouth of the 21st century.
Every step in the process, from connecting with prospects to the ongoing relationship with clients whose cases have been resolved, requires technical expertise. The best legal Web marketers have a talent pool of expert staffers and vast resources to ensure that each step is handled professionally. Web development is a complex process that requires a team of specialists.
A single high-dollar case justifies a considerable investment in a high-quality online marketing strategy, which is relatively inexpensive compared to many traditional marketing vehicles. If your firm does not land that lucrative case, your competitor (who is doing everything right on the Web) will.
Successful law firms know the difference between a $4,000 and $200,000 ROI and they make marketing decisions accordingly. You do not want to leave millions of dollars on the table because of a “bargain” that looked too good to pass up.
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]]>The post 5 Ways to Boost Your Search Engine Optimization (SEO) Right Now appeared first on The National Law Forum.
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On October 21, I posted an interview that originally appeared on LawMarketing.com about the latest Google Penguin update andwhat it may or may not have done to affect legal websites.

John Jantsch over at the Duct Tape Marketing blog had a good post last week about the 5 ways you can boost your SEO right away, taking into consideration the latest Google search engine update:
1. Boost your social share. Google is giving a lot more juice to social share signals, so add the Google +1 and Facebook Like or Share buttons at the top of each page of your website or blog.
2. Use larger embedded images. This can help your blog posts you put on Facebook get shared more, and sharing is the name of the game right now. Facebook recently redesigned their posts to make images a lot more prominent; the new standard for images is 600 x 1200 pixels.
3. Zero in on long tail keywords. In a competitive category like law, going after the long tail keywords that people use to search for your services will help your SEO. Jantsch recommends using Long Tail Pro, a keyword research tool that is easy to use and inexpensive.
4. Use micro data with rich snippets. If you use WordPress for your blog or website, be sure to add the micro data plugin. Micro data is HTML code used by search engines to identify categories of text and Google uses it to understand website pages better. You can learn more about this on Google’s Webmaster blog.
5. Build relationships with authorities for your category. Just like it is important to build a good referral network offline, it has become increasingly important for you to do it online – it’s just known as building authority relationships. Find authors in your practice area that rank high in search and find ways to connect with them to foster a value-added relationship.
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If there is one thing I hear over and over again from attorneys when it comes to blogging, it’s this: “What do I blog about?”
The reason to have a blog is to establish your authority as an expert in your field of practice. You must keep your target market in mind at all times when writing a blog – it needs to be about topics your clients and prospects are interested in, providing good in-depth information on each topic (now more important than ever for SEO) that they can’t find anywhere else.

Still, the creative juices do run dry at times. Which is why it’s so great that the LexisNexis Law Marketing blog has started highlighting monthly events, anniversaries, holidays and observances that have a legal connection.
Here is their list for October/November, categorized by practice area:
Civil Rights Law:
Corporate Law:
Education Law:
Elder Law:
Environmental Law:
Estate Planning:
Family Law:
Health Care Law:
Insurance Law:
Intellectual Property Law:
Labor Law:
Personal Injury Law:
Real Estate Law:
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]]>The post Who’s Afraid of Website Data Migration? appeared first on The National Law Forum.
]]>Does the phrase “data migration” send chills up your spine? Would the fear of moving content from your old website to a new one hold you back from pulling the trigger on a website project?
If you nodded “yes” to either of those questions, you’re not alone.
The topic of data migration can be scary for marketers. Simply put, trained communicators are not database jockeys, and the prospect of ones and zeros flying back and forth can cause discomfort. But comfort level aside, should the fear of data migration warrant the keeping of a crummy website?

Everything, right?! There’s a chance that data could get lost, or content could end up in the wrong places, causing countless hours of aggravation for the marketing department…
Or not.
Professionals who do this all the time are well practiced in the art of handling the various challenges associated with data migration. But how can marketers be assured that their migration won’t go awry
Data migration is not rocket science – or magic. At its simplest, it can be summed up as matching database fields from the old website, with the new. The actual act of migrating data (also called “data mapping”) can vary in its level of difficulty, depending on the condition, structure and size of the firm’s current website database. But irrespective of how old your website is or how it was built, the basic steps involved are the same.
Here’s a simplified version of the process that we use at Great Jakes:
We also investigate whether it would be more practical and/or cost efficient to not automate the migration and instead configure a “data-entry” website to have the data manually moved from the old website into the new. It’s not as hard as it sounds, and it’s not unusual that we end up recommending a combination of automated data-migration and “data-entry” website methods. It all depends on how the old website’s data are formatted.
While the steps outlined are straightforward, data migration is a time-consuming but doable process. Consequently, larger websites with more data will require more time to analyze, set up, migrate and then test.
So, the best way to ensure that everything goes smoothly is to take a peek under the hood. Have a pro examine your existing website. They might find some issues, like embedded tables or miscellaneous image files tucked in strange places. You’ll probably need to make some decisions about how to migrate these items. But most likely, they’ll probably find that the hurdles to moving the content are a lot lower than you might think.
Don’t let those two little words “data migration” keep you from advancing your firm’s business goals! There’s too much to be gained from having a properly conceived website.
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]]>The post 10 Free Keyword Research Tools + How to Use Them [INFOGRAPHIC] appeared first on The National Law Forum.
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An old friend – Google’s free Adwords Keyword tool – has gone off the grid for good, leaving in its place the new Keyword Planner. The Planner is a little more detailed, but still fairly easy to use and still free.
A recent post at the GroTraffic.com blog had a list of 10 free keyword research tools you will find useful, as well as a good infographic that provides step-by-step instructions on how to conduct keyword research:
Mergewords – especially useful for creating long tail keyword phrases which are critical to your SEO efforts.
Wordstream – will give you up to 30 free keyword results; after that, you have to subscribe.
SEMRush – the first 10 results are free; a subscription is required for more. Data analysis and keyword performance info is also offered on the site.
SEOBook – this site has a free keyword tool that requires free registration to access.
Keyword Eye – if you are more visually oriented, this site is for you.
KGen – if you use Firefox as your browser, this tool is available as an add-on and will rank keywords on any given website.
Bing Keyword Research Tool – part of the Bing Webmaster Tools.
Keyword Spy – lets you evaluate competitive websites for keywords they use.
Thesaurus.com – this website gives you synonyms for your keywords.
Ubersuggest – suggestion tool for more keyword ideas.

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]]>The post Promising #1 Rankings is Unacceptable for Legal Online Marketing Vendors appeared first on The National Law Forum.
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Every reputable search marketer will tell you that a Web vendor promising number one rankings is blowing smoke. Google’s Matt Cutts warned about vendors that promise number one rankings as far back as 2008, then again in 2012. Despite these voices, many companies still guarantee number one search engine spots – which raises the question: “Is promising number one rankings really that bad?”
Vendors who promise number one rankings for their law firm clients set unachievable standards for themselves, their clients and the legal marketing profession. Occasionally these damaging black-hat SEO tactics work for a few weeks or months — until Google catches up with them. When that happens, all the money invested into creating your Web presence is wasted.

You can safely bet that Google’s algorithm will constantly change as the search engine giant places increasing emphasis on user experience. Strategies that may secure top rankings today might be the same strategies that hinder a site tomorrow. No company can be certain as to where their client’s site will rank next, and it is misleading for any company to indicate they do.
A legal online marketing vendor must also account for the fact that high rankings for a law firm website do not necessarily equate with an increase in newly signed clients. Websites have a shelf life. Many factors can affect conversions. If your design is dated or stale, you might need an upgrade before users are attracted to your site again. An outdated site conveys a lack of concern for the firm’s Web presence and image, almost as if you hadn’t refurnished your visitor’s lobby in 20 years. Additionally, a website that does not have calls to action and is not designed for conversions will hurt your ability to convert visitors to clients.
A guarantee of a number one ranking may lead a law firm to have unrealistic expectations of its Web marketing company. A vendor that works incredibly hard to stay abreast of search engine marketing trends, takes preemptive measures to protect their client sites and keeps lines of communication open sets the standard. But even that exceptional vendor cannot, and should not, guarantee top search engine spots. What they can and should do is promise to work tirelessly on a campaign to make it the best it can be. All sorts of factors, such as investment levels and client involvement, will affect a site’s ability to outrank other sites. Those factors are not entirely controlled by vendors, even the exceptional ones.
At the end of the day, what you really want is to be able to convert qualified leads into clients and grow your practice. You may not necessarily need number one rankings to accomplish this goal. What you need is a Web marketing vendor who is just as committed to your firm’s success as one of your partners. If the company handling your firm’s Internet marketing campaign is dedicated, then your campaign will be a success – whether your site occupies the first or fourth spot on a search results page.
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]]>The post A Law Firm Search Engine Optimization (SEO) Guide to Understanding Your Website’s Rankings appeared first on The National Law Forum.
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The world of SEO (Search Engine Optimization) is a lot like the Wild West. You have the barkeeps and the bandits. The barkeeps work hard and earn an honest living for a long time (unless they are gunned down by a bandit). The bandits steal and earn money quickly but are more than likely to be gunned down themselves during their next heist. If you haven’t gathered already, the barkeeps are white hat SEOs and the bandits are black hat SEOs. Their earnings are derived from your rankings.

Many search marketers work very hard to stay on top of the latest trends and work tirelessly to create a place that people want to go and hang out (the bar). They will tell you the truth about where you are and how long it will take you to get where you need to be. There are others who really have no real talent or resources other than the ability to sell you on quick wins and a fiverr.com account where they can buy a truckload of easy links that may make your site rank in the short term before it gets penalized for spammy practices.
In order to create value for your visitors and for you as a law firm, you have to know where you are and form a plan to get you where you need to be. So let’s start with the basics.
First, you need a well organized site that is visually appealing and applies current design trends so that your visitors do not feel like you stopped caring about them years ago. It is normal to redesign a site every 2-3 years, especially if your ROI or conversions have dropped. (Pro Tip: WordPress makes it easy to redesign a site by just building a new theme instead of rebuilding each page.)

A skilled law firm Web designer thinks about how the visitor goes through the site, what they are most interested in and what will compel a visitor to contact the law firm. Designing for your visitors is critical and is the foundation of good search optimization.
Google has to crawl (basically download and parse) and understand the pages on your site. Your visitors need to understand your site as well as how it is organized. Relevant content is a must for your law firm website.
Many times companies build sites around their business structure instead of their visitor’s needs. This is so common it is alarming. If your firm’s focus is car accident cases, you need to have an obvious link on the homepage that encourage visitors to click for more information on car accident cases. Build that page to be better and more useful than the page of any of your competitors.
Don’t make visitors hunt for information. Use a content outline to help plan and organize your site so that it is logical (for search engines) and easy to find (for visitors).
This is a pet peeve of mine. I have never been to a law firm’s website and not known that it is a law firm’s website. It is obvious. There is no need to tell people in the content that you can handle their case. Instead, provide what they seek. Add value to their visit. Use social proof (testimonials, reviews) judiciously, show some cases you have won, but above all tell them what they need to know and answer their questions.
If you do not have the time or resources to write high quality content, pay a top notch writer to do it for you. Google analyzes content for relevance and readability. Google has the world’s largest testing platform for Web pages. Their goal is to return a result that answers the question entered and that the searcher finds interesting enough to stay and read. This is commonly called time-to-long-click. If a searcher finds your content and immediately returns to Google to pick another Web page, they have told Google that your content was either not relevant, informative or unhelpful. Next time someone searches for that query, Google is less likely to show your content in the results.
How Google ranks websites is a closely held secret. If anyone tells you they have the magic formula, they are not being truthful. However, there are several things that we do know. A list of the top factors that Google has announced as well as from our experience include:

This is a very difficult question with several variables, but I will do my best to lay this out. Your search vendor is not a black box that drives traffic and conversions. The vendor is a partner that magnifies what you already do to put you in the best position to get the cases for which you are looking.
In my experience, law firms that are active in the community (online and off), have good relationships and actively promote their brand are the ones who experience the most success with their websites. This is because Google uses many factors to determine rankings, not just links.
For now, high quality, relevant links are still a primary factor in determining rankings and should be sought. If you have a new site with no links and your top competitors have established sites with hundreds of sites linking to them, you should obtain a similar amount in order to be competitive. Remember to follow the tips above on the type of links to target.
If you take the number of linking sites that your competitors have; let’s say 200, then you will need to get close to that mark in order to be in the ballpark to start ranking with them. But one thing to keep in mind: not all links are created equal. One link from a university website can be equal to a hundred blog articles or directory links. So, it really has to do with the quality and number of links that you acquire that will enable you to compete with other firms’ rankings.
It is possible to buy thousands of links in a month to rank for what you want, but with the advent of manual penalties and Penguin filters from Google, we highly recommend against this. Instead, go the slower route of convincing people to link to you. This can be done in the following ways:
There are many, many other ways to build links in a quality way. Finding a strategy that works for your firm can be a process of trial and error when first starting out.

Your overall Web strategy also needs to be considered when planning your firm’s link building plan. One of your practice areas may be extremely competitive and have very established competitor sites. Instead of starting with that area, it may be a better approach to shoot for a slightly less lucrative practice area or location with less competition in order to rank more quickly for terms that can drive results.
The reality is that, depending on the amount of competition in a particular location and practice area, it can take a year, or years, to get to where your competition is. Your competition may have spent tens of thousands of dollars on their Web presence. Keep in mind that your competition did not stop what they were doing just because you entered the game. You will have to catch up to where they were, plus how much they did while you were catching up.
The really cool thing about Google is that they want to reward brands, trustworthiness, and authority. There are some easy shortcuts that law firms can take to help their vendors help them while still sticking to white hat tactics. Here are the top five:
Well, if you have made it this far, thanks for sticking with me. To close, I think it is important to say that some sites take months and some take a year to start producing results. It really depends on competition and how new you are to the Web. Being new to the Web is not such a bad thing these days, contact us to ask why.
The most important advice that I can give is to make sure that your Web vendor actually reviews your site before suggesting a strategy. There should be clear expectations and goals established for your site. Your vendor should have regular meetings with you and partner with you to create a plan for success (even if takes longer than you would like). Remember that a high-quality vendor will tell a potential client the truth even if it is not what they want to hear.
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]]>The post 7 Steps to Create a Lead-Generating Website [INFOGRAPHIC] appeared first on The National Law Forum.
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It is estimated that 95% of law firms already have a website (I’m not sure what the other five percent are holding out for…perhaps they still think the internet is a fad), but too few attorneys are consistently generating quality leads from their online presence because they lack great content.
Google has made it increasingly difficult to rank high without putting a lot of quality content on your website. One of the best ways to do so is via a blog, which allows you to add unique, high quality content every day to your website.
The infographic below from ReachLocal.com provides 7 essential ingredients you must have in your website to help you land more leads:

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]]>The post Tips for Measuring Content Marketing Results [INFOGRAPHIC] appeared first on The National Law Forum.
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We saw the Brandpoint infographic below posted on the MarketingProfs.com website and thought it was a good representation of how you can tell if your content marketing efforts – blogs, social media posts, videos, articles, etc. – are working for your practice.
After all, if you are spending time and/or money on content marketing, you really do want to know if it’s working, right? See below on how to measure the effectiveness of your content marketing in terms of awareness, consideration and conversion:

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