Social Media’s Legal Dilemma: Curated Harmful Content

Walking the Line Between Immunity and Liability: How Social Media Platforms May Be Liable for Harmful Content Specifically Curated for Users

As proliferation of harmful content online has increasingly become easier and more accessible through social media, review websites and other online public forums, businesses and politicians have pushed to reform and limit the sweeping protections afforded by Section 230 of the Communications Decency Act, which is said to have created the Internet. Congress enacted Section 230 of the Communications Decency Act of 1996 “for two basic policy reasons: to promote the free exchange of information and ideas over the Internet and to encourage voluntary monitoring for offensive or obscene material.” Congress intended for internet to flourish and the goal of Section 230 was to promote the unhindered development of internet businesses, services, and platforms.

To that end Section 230 immunizes online services providers and interactive computer services from liability for posting, re-publishing, or allowing public access to offensive, damaging, or defamatory information or statements created by a third party. Specifically, Section 230(c)(1) provides,

No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider.

[47 U.S.C. § 230(c)(1)]

Section 230 has been widely interpreted to protect online platforms from being held liable for user-generated content, thereby promoting the free exchange of information and ideas over the Internet. See, e.g., Hassell v. Bird, 5 Cal. 5th 522 (2018) (Yelp not liable for defamatory reviews posted on its platform and cannot be forced to remove them); Doe II v. MySpace Inc., 175 Cal. App.4th 561, 567–575 (2009) (§ 230 immunity applies to tort claims against a social networking website, brought by minors who claimed that they had been assaulted by adults they met on that website]; Delfino v. Agilent Technologies, Inc., 145 Cal. App.4th 790, 804–808 (2006) (§ 230 immunity applies to tort claims against an employer that operated an internal computer network used by an employee to allegedly communicate threats against the plaintiff]; Gentry v. eBay, Inc., 99 Cal. App. 4th 816, 826-36 (Cal. Ct. App. 2002) (§ 230 immunity applies to tort and statutory claims against an auction website, brought by plaintiffs who allegedly purchased forgeries from third party sellers on the website).

Thus, under § 230, lawsuits seeking to hold a service provider liable for its exercise of a publisher’s traditional editorial functions—such as deciding whether to publish, withdraw, postpone or alter content—are barred. Under the statutory scheme, an “interactive computer service” qualifies for immunity so long as it does not also function as an “information content provider” for the portion of the statement or publication at issue. Even users or platforms that “re-post” or “publish” allegedly defamatory or damaging content created by a third-party are exempted from liability. See Barrett v. Rosenthal, 40 Cal. 4th 33, 62 (2006). Additionally, merely compiling false and/or misleading content created by others or otherwise providing a structured forum for dissemination and use of that information is not enough to confer liability. See, e.g. eBay, Inc. 99 Cal. App. 4th 816 (the critical issue is whether eBay acted as an information content provider with respect to the information claimed to be false or misleading); Carafano v. Metrosplash.com, Inc., 339 F.3d 1119, 1122-1124 (9th Cir. 2003) (Matchmaker.com not liable for fake dating profile of celebrity who started receiving sexual and threatening emails and voicemails).

Recently, however, the Third Circuit appellate court found that Section 230 did not immunize and protect popular social media platform TikTok from suit arising from a ten-year old’s death following her attempting a “Blackout Challenge” based on videos she watched on her TikTok “For You Page.” See Anderson v. TikTok, Inc., 116 F.4th 180 (3rd Cir. 2024). TikTok is a social media platform where users can create, post, and view videos. Users can search for specific content or watch videos recommended by TikTok’s algorithm on their “For You Page” (FYP). This algorithm customizes video suggestions based on a range of factors, including a user’s age, demographics, interactions, and other metadata—not solely on direct user inputs. Some videos on TikTok’s FYP are “challenges” that encourage users to replicate the actions shown. One such video, the “Blackout Challenge,” urged users to choke themselves until passing out. TikTok’s algorithm recommended this video to a ten-year old girl who attempted it and tragically died from asphyxiation.

The deciding question was whether TikTok’s algorithm, and the inclusion of the “Blackout Challenge” video on a user’s FYP, crosses the threshold between an immune publisher and a liable creator. Plaintiff argued that TikTok’s algorithm “amalgamat[es] [] third-party videos,” which results in “an expressive product” that “communicates to users . . . that the curated stream of videos will be interesting to them.” The Third Circuit agreed finding that a platform’s algorithm reflecting “editorial judgments” about “compiling the third-party speech it wants in the way it wants” is the platform’s own “expressive product,” and therefore, TikTok’s algorithm, which recommended the Blackout Challenge on decedent’s FYP, was TikTok’s own “expressive activity.” As such, Section 230 did not bar claims against TikTok arising from TikTok’s recommendations via its FYP algorithm because Section 230 immunizes only information “provided by another,” and here, the claims concerned TikTok’s own expressive activity.

The Court was careful to note its conclusion was reached specifically due to TikTok’s promotion of the Blackout Challenge video on decedent’s FYP was not contingent on any specific user input, i.e. decedent did not search for and view the Blackout Video through TikTok’s search function. TikTok has certainly taken issue with the Court’s ruling contending that if websites lose § 230 protection whenever they exercise “editorial judgment” over the third-party content on their services, then the exception would swallow the rule. Perhaps websites seeking to avoid liability will refuse to sort, filter, categorize, curate, or take down any content, which may result in unfiltered and randomly placed objectionable material on the Internet. On the other hand, some websites may err on the side of removing any potentially harmful third-party speech, which would chill the proliferation of free expression on the web.

The aftermath of the ruling remains to be seen but for now social media platforms and interactive websites should take note and re-evaluate the purpose, scope, and mechanics of their user-engagement algorithms.

PFAS GenX Health Advisories Challenged In Court

On June 15, 2022, the EPA issued Health Advisories (HAs) for five specific PFAS, including GenX PFAS chemicals. The PFAS GenX health advisories set levels at 10ppt for this chemical group. On July 13, 2022, The Chemours Co. filed a petition in the Third Circuit challenging the validity of the EPA’s GenX HA. The company alleges that the EPA acted outside of its bounds of authority, as well as arbitrarily and capriciously, among other arguments. Other industries that will be impacted by upcoming EPA PFAS regulations will closely follow the lawsuit as it makes its way through court, as it may provide predictive indicators of arguments that will unfold as the EPA’s PFAS regulations increase.

PFAS GenX Health Advisories

In October 2021, the EPA released its PFAS Roadmap, which stated explicit goals and deadlines for over twenty action items specific to PFAS. As part of the Roadmap, the EPA pledged to re-assess the existing Health Advisories (HAs) for PFOA and PFOS, as well as establish HAs for PFBS and GenX chemicals. In June 2022, the EPA fulfilled its promise on all fronts when it set HAs for PFOA (interim), PFOS (interim), PFBS (final) and GenX (final). While not enforceable levels for PFAS in drinking water, the EPA’s PFAS Health Advisories are nevertheless incredibly significant for a variety of reasons, including influence on future federal and state drinking water limits, as well as potential impacts on future PFAS litigation.

The levels set by the EPA’s PFAS Health Advisories were as follows:

PFOA .004 ppt
PFOS .02 ppt
GenX 10 ppt
PFBS 2,000 ppt

Chemours Challenge To GenX Health Advisories

Chemours is challenging the EPA’s PFAS GenX Health Advisories primarily on the grounds that the HAs are “arbitrary and capricious.” The company alleges that the HAs are arbitrary and capricious because (1) they incorporated toxicity assumptions that deviate from the EPA’s own standard methods; and (2) “EPA incorporated grossly incorrect and overstated exposure assumptions―in essence, EPA used the wrong chemical when making its exposure assumptions, thereby resulting in a significantly less tolerant health advisory for [GenX] than is warranted by the data. In addition, Chemours argues that the EPA failed to go through the necessary public comment period before issuing its final GenX HA, and that in creating the GenX HA, the EPA exceeded its authority under the Safe Drinking Water Act.

Conclusion

Now more than ever, the EPA is clearly on a path to regulate PFAS contamination in the country’s water, land and air. The EPA has also for the first time publicly stated when they expect such regulations to be enacted. These regulations will require states to act, as well (and some states may still enact stronger regulations than the EPA). Both the federal and the state level regulations will impact businesses and industries of many kinds, even if their contribution to drinking water contamination issues may seem on the surface to be de minimus. In states that already have PFAS drinking water standards enacted, businesses and property owners have already seen local environmental agencies scrutinize possible sources of PFAS pollution much more closely than ever before, which has resulted in unexpected costs. Beyond drinking water, though, the EPA PFAS Roadmap shows the EPA’s desire to take regulatory action well beyond just drinking water, and companies absolutely must begin preparing now for regulatory actions that will have significant financial impacts down the road.

©2022 CMBG3 Law, LLC. All rights reserved.

You Have Mail (Better Read It): District Court Finds EEOC 90-Day Deadline Starts When Email Received

If a letter from the EEOC is in your virtual mailbox but you never open it, have you received it? Most of us are familiar with the requirement that a claimant who files an EEOC charge has 90 days to file a lawsuit after receiving what is usually required a “right-to-sue” letter from the agency. This is one of the deadlines that both plaintiff and defense counsel track on their calendars. But when is that notice officially “received” by the claimant — especially in these days of electronic correspondence? In Paniconi v. Abington Hospital-Jefferson Health, one Pennsylvania federal court decided to draw a hard line on when that date actually occurs.

A Cautionary Tale

Denise Paniconi worked for a hospital in Pennsylvania and filed a charge of discrimination with the EEOC alleging race and religious discrimination. The EEOC investigated and issued a right-to-sue letter dated September 8, 2021, which gave her 90 days to file her complaint. She filed her complaint 91 days after the EEOC issued the letter. The employer moved to dismiss the complaint for failing to comply with the 90-day deadline.

What ordinarily would just be a day counting exercise took a twist because of how the EEOC issued the notice. The EEOC sent both the plaintiff and her lawyer an email stating that there was an “important document” now available on the EEOC portal. Neither the plaintiff nor her lawyer opened the email or accessed the portal until sometime later. They argued that the 90-day filing deadline should run from the date that the claimant actually accesses the document, not from the date the EEOC notified them it was available.

The court dismissed the complaint for failing to meet the deadline. The opinion noted that although the 90-day period is not a “jurisdictional predicate,” it cannot be extended, even by one day, without some sort of recognized equitable consideration. Paniconi’s lawyer argued that the court should apply the old rule for snail mail  ̶  without proof otherwise, it should be assumed that the notice is received within three days after the issuance date. The court disagreed and pointed out that no one disputed the date that the email was sent  ̶   it was simply not opened and read by either Paniconi or her lawyer. The court said that there was no reason that those individuals did not open the email and meet the 90-day deadline.

Deadlines Are Important

This is another example of how electronic communication can complicate the legal world. The EEOC has leaned into its use of the portal, and the rest of the world needs to get used to it. The minute you receive an email or notice from the portal, you need to calendar that deadline. Some courts (at least this one) believe that electronic communication is immediate, and you may not get grace for not logging on and finding out what is happening with your charge. Yet another reason to stay on top of your emails.

© 2022 Bradley Arant Boult Cummings LLP