Tag: cyber risk management

Federal Regulators Issue New Cyber Incident Reporting Rule for Banks

On November 18, 2021, the Federal Reserve, Federal Deposit Insurance Corporation, and Office of the Comptroller of the Currency issued a new rule regarding cyber incident reporting obligations for U.S. banks and service providers.

The final rule requires a banking organization to notify its primary federal regulator “as soon as possible and no later than 36 hours after the banking organization determines that a notification incident has occurred.” The rule defines a “notification incident” as a “computer-security incident that has materially disrupted or degraded, or is reasonably likely to materially disrupt or degrade, a banking organization’s—

  1. Ability to carry out banking operations, activities, or processes, or deliver banking products and services to a material portion of its customer base, in the ordinary course of business;
  2. Business line(s), including associated operations, services, functions, and support, that upon failure would result in a material loss of revenue, profit, or franchise value; or
  3. Operations, including associated services, functions and support, as applicable, the failure or discontinuance of which would pose a threat to the financial stability of the United States.”

Under the rule, a “computer-security incident” is “an occurrence that results in actual harm to the confidentiality, integrity, or availability of an information system or the information that the system processes, stores, or transmits.”

Separately, the rule requires a bank service provider to notify each affected banking organization “as soon as possible when the bank service provider determines it has experienced a computer-security incident that has materially disrupted or degraded or is reasonably likely to materially disrupt or degrade, covered services provided to such banking organization for four or more hours.” For purposes of the rule, a bank service provider is one that performs “covered services” (i.e., services subject to the Bank Service Company Act (12 U.S.C. 1861–1867)).

In response to comments received on the agencies’ December 2020 proposed rule, the new rule reflects changes to key definitions and notification provisions applicable to both banks and bank service providers. These changes include, among others, narrowing the definition of a “computer security incident,” replacing the “good faith belief” notification standard for banks with a determination standard, and adding a definition of “covered services” to the bank service provider provisions. With these revisions, the agencies intend to resolve some of the ambiguities in the proposed rule and address commenters’ concerns that the rule would create an undue regulatory burden.

The final rule becomes effective April 1, 2022, and compliance is required by May 1, 2022. The regulators hope this new rule will “help promote early awareness of emerging threats to banking organizations and the broader financial system,” as well as “help the agencies react to these threats before they become systemic.”

Copyright © 2021, Hunton Andrews Kurth LLP. All Rights Reserved.
For more articles on banking regulations, visit the NLR Financial Securities & Banking section.

Reasons for Communicating Clearly With Your Insurer Regarding the Scope of Coverage Before Purchasing Cyber Insurance

Purchasing cyber insurance is notoriously complex—standard form policies do not currently exist, many key terms setting the scope of coverage have not been analyzed by courts, and cyber risks are complicated and constantly evolving.  Given these complexities, prospective policyholders should consider, before purchasing a cyber policy, communicating their expectations for coverage in clear and specific terms to their insurer.  Such communications, which can be conducted through an insurance broker, can help a policyholder obtain policy terms that accurately reflect their desired coverage.  Additionally, these communications create a written record of the contracting parties’ understanding, which may prove useful should the insurer later contend that coverage is not available consistent with these discussions and the policyholder’s expectations.

Singling out a key policy provision and examining the coverage issues that provision can present helps illustrate the potential value of such communication.  Currently, the high-profile Mondelez International, Inc. v. Zurich American Insurance Co. litigation provides an excellent opportunity to examine the coverage issues that can arise from one such provision:  the so-called “war exclusion.”  This exclusion, a variant of which is included in almost every insurance policy by insurers seeking to limit their exposure to potentially catastrophic losses that might result from war, may sound straightforward but can be difficult to apply, as the line between war and other conflicts is often fuzzy and fact-specific.  Compare In re Sept. 11 Litig., 931 F. Supp. 2d 496, 508 (S.D.N.Y. 2013), aff’d, 751 F.3d 86 (2d Cir. 2014) (concluding that the September 11, 2001 attack by Al Qaeda was an “act of war”), with Pan Am. World Airways, Inc. v. Aetna Cas. & Sur. Co., 505 F.2d 989, 1015 (2d Cir. 1974) (holding that the hijacking of an airplane by the Popular Front for the Liberation of Palestine was not the result of “war”).  This is especially true in the cyber context, where understanding the precise nature and purpose of a cyber attack is often difficult.  While the Mondelez case does not involve a dedicated cyber insurance policy—it concerns a property insurance policy that includes coverage for “physical loss or damage to electronic data, programs, or software, including physical loss or damage caused by the malicious introduction of a machine code or instruction”—it is still instructive because the insured seeks coverage for a cyber attack and the insurer disputes coverage based on the war exclusion, which almost all cyber insurance policies contain in some fashion.

The dispute in Mondelez arose when the policyholder suffered over one hundred million dollars in losses due to network disruptions caused by the NotPetya ransomware attack and sought coverage under their property insurance policy for “physical loss or damage to electronic data, programs, or software . . . .”  See Complaint, Mondelez International, Inc. v. Zurich American Insurance Co., No. 2018L011008, 2018 WL 4941760 (Ill. Cir. Ct., Oct. 10, 2018).  In response, the insurer denied coverage based on the war exclusion that precluded coverage for “loss or damage directly or indirectly caused by or resulting from . . . hostile or warlike action in time of peace or war, including action in hindering, combatting or defending against an actual, impending or expected attack by any:  (i) government or sovereign power (de jure or de facto); (ii) military, naval, or air force; or (iii) agent or authority of any party specified in i or ii above.”  In short, the policyholder believed it bought broad coverage for ransomware attacks, but now must litigate whether the NotPetya attack was a “warlike action” by a government “agent,” under circumstances where numerous sources link the cyber attack to Russia and its armed forces (though Russia denies any involvement).  While the Mondelez case is still in the early stages, and details of any communications among the parties regarding the wording and meaning of the war exclusion are not publicly known, the mere existence of this litigation highlights the challenges that can face a policyholder who learns only after a substantial loss that their insurer reads a key policy provision to preclude coverage that the policyholder expected to be available.

As noted above, communication prior to policy placement can be a valuable tool to secure clear wording for key policy provisions and potentially avoid this kind of situation.  While this may seem obvious, such communication is often overlooked by policyholders more focused on other policy details like limits and premiums.  A close review of the war exclusion helps illustrate the potential benefits of these communications.  While the precise phrasing of the war exclusion at issue in Mondelez is more typical of property policies than cyber policies, war exclusions in many cyber policies arguably apply to conduct not only by state actors but also by quasi-state actors or groups with political motives.  For this reason, policyholders may want to seek language specifying that the exclusion only applies to acts by a military force or a sovereign nation, as many cyber attacks are attributed to quasi-state actors or non-state groups with political ends, or are the subject of debated attribution.  Similarly, some war exclusions apply not only to specified conflicts such as war, invasion, and mutiny, but also to more amorphous conduct like “warlike actions”—policyholders seeking greater certainty may wish to avoid such language.  Further, as with any exclusion, avoiding overbroad introductory language (like that excluding any loss “in any way related to or arising out of” war) is generally in a policyholder’s interest.  And even if a war exclusion is broadly worded, some insurers will include a carve-back creating an exception for losses due to attacks on computer systems or breaches of network security, thus preserving cyber coverage even when the war exclusion might otherwise apply.  Given the impact that small changes in wording can have on the scope of coverage, communicating clearly—with respect to the war exclusion or any other key policy provision—can play a crucial role in assuring that a policyholder secures wording that provides the coverage they desire.  Of course, an insurer may respond to a policyholder by refusing to revise a policy term or insisting that a desired coverage is unavailable, in which case the policyholder has the benefit of understanding a policy’s purported scope prior to purchase and the opportunity to investigate coverage from other insurers.

In addition, communication allows a policyholder to make a record of their expectations as to the scope of coverage, which may prove useful if an insurer later refuses to provide coverage consistent with the expectations that the policyholder conveyed.  Many courts interpreting disputed policy language put substantial weight on an insured’s reasonable expectations and often rely on communications between policyholders and insurers to support a policyholder’s reading.  See, e.g., Monsanto Co. v. Int’l Ins. Co. (EIL), 652 A.2d 36, 39 (Del. 1994); Celley v. Mut. Benefit Health & Acc. Ass’n, 324 A.2d 430, 435 (Pa. Super. 1974); Ponder v. State Farm Mut. Auto. Ins. Co., 12 P.3d 960, 962 (N.M. 2000); Michigan Mutual Liability Co. v. Hoover Bros., Inc., 237 N.E.2d 754, 756 (Ill. App. 1968).  As the recently-issued Restatement of The Law of Liability Insurance observes, where “extrinsic evidence shows that a reasonable person in the policyholder’s position would give the term a different meaning” than the one advanced by the insurer, the policyholder’s proposed meaning will often control.  Another recent case addressing a war exclusion (completely outside the cyber context) demonstrates the role such communications may play in interpreting disputed policy provisions, as the court’s analysis of the exclusion included a review of the communications during the underwriting process between the insured, the broker, and the insurer and an examination of what those communications indicated about the parties’ intent for the exclusion’s application.  Universal Cable Prods., LLC v. Atl. Specialty Ins. Co., 929 F.3d 1143 (9th Cir. 2019).  While contested coverage provisions should generally be read in an insured’s favor so long as that reading is reasonable—even in the absence of favorable underwriting communications—the cases above underscore the potential value in establishing during the underwriting process a record of the insured’s expectations as to the scope of coverage (especially in an area such as cyber insurance, where guidance like prior court decisions is limited).

For these reasons, policyholders should consider clearly communicating their intentions to their insurer when purchasing cyber insurance—this may include communicating not just questions about the scope of coverage and requests for modifications to the policy, but also the concerns animating those questions and the goals behind those requested modifications.  When having such communications with cyber insurers, policyholders will generally want to work closely with an insurance broker knowledgeable about cyber insurance, and may also want to consult experienced coverage counsel.  Clear communication during the underwriting process can play an important role in helping policyholders obtain cyber coverage that will meet their expectations should they one day confront a cyber event.

© 2020 Gilbert LLP

ARTICLE BY Daniel I. Wolf at Gilbert LLP.

3 Cyberattacks and 3 Practical Measures Lawyers Can Take to Protect Themselves

Hackers are targeting lawyers with cyberattacks, and coronavirus is making things worse. With the recent Covid-19 pandemic and the resultant remote work, hackers are exploiting lawyers with even greater intensity. The ABA Journal recently reported that “scams multiply during the COVID crisis.”

The Top 3 Cyber Attacks Targeting Law Firms

You’re probably displaced from your usual working space and feeling out of whack. That sets the stage for hackers to advantage of the confusion — and your home computer setup. You need to know the traits of the most common cyberthreats so you can identify a scam.

1. Phishing Email Scams

Hackers send phishing emails that impersonate a legit sender and fool the recipient into giving up information. Most phishing scams trick their victims into clicking on malicious URLs. These phishing links redirect the victim to fake sites — most commonly, the spoofed login pages to Office 365 and online baking — and capture their username and password. Now that the hacker has these credentials, they can legitimately access confidential data or withdraw funds.

In 2018, nearly 80% of law firms experienced phishing attacks, according to security research firm Osterman Research. As COVID-19 increases anxiety and the amount of emails in your inbox, hackers have taken advantage. In mid-March 2020, right as COVID-19 ramped up in the United States, hackers purported to be the World Health Organization (WHO). The phishing email asked the victim to open an attachment containing official information on protecting yourself from the coronavirus. Little did they know that opening this attachment downloaded a keystroke logger that records what’s being typed. Keystroke logging is typically used to capture even more login credentials so the hacker can access as many sites and services as possible.

For further details, learn how viral coronavirus scams are attacking computers and smartphones.

2. Ransomware

Ransomeware is one of four of the biggest cybersecurity risks law firms face according to Law Technology Today. This cyberattack is a type of malware that, once installed, denies access to a computer system or data. Typically, email attachments, “malvertising”, or drive-by downloads install ransomware onto devices. To regain access to the compromised device, the victim must wire funds to the hacker. Even if the ransom is paid, it’s not guaranteed that the hackers will restore system access.

3. Data Breaches

Data breaches result in the loss of confidential data or the unauthorized access of that data. They occur after hackers execute a successful phishing or ransomware attack, which are common entry point of a data breach. The loss of this data could have devastating consequences on a law firm. If clients feel that their privacy was violated in the breach, they might sue.

3 Practical Cyberthreat Solutions Law Firms

Law firms can take several practical measures to protect their systems and data. Safeguarding identity and access, encrypting data, and investing in cybersecurity software (if possible) for anti-phishing and anti-malware will lower the risk of a successful cyberattack.

1. Encrypt Data

Lawyers rely on email and document sharing to run their firm. As these documents and communications travel across the internet, they can be intercepted. But when data is encrypted, it is substantially harder for a hacker to intercept. A VPN (Virtual Private Network) encrypts data in a cost-effective, non-intrusive, and reliable way. Creating a secure “tunnel” between your computer and the internet, VPNs protect data using 256-bit encryption. This protocol is so secure that banks and the U.S. government use it to protect classified data.

2. Use Two-Factor Authentication (2FA)

If you’re in the 50% of people who use the same passwords for personal and work accounts, then take note. Weak and reused passwords increase your chances of experiencing a cyberattack. 2FA adds protection to your username and password, making it much harder to compromise your credentials. Think of 2FA as a dynamic, time-sensitive, secondary password.

2FA uses a password alongside a second one-time passcode that is sent to the employee’s device. Unless this code is submitted on the follow-up login screen in a timely manner, it will expire. If codes are not used, then biometric authentication such as a retina or fingerprint scan provide the second factor.

3. Investing in Intelligent IT systems

When dealing with high volumes of very confidential data, you can never be too confident of your online security. The odds are not in your favor: one in four organizations in the US will be breached. And recovering from a breach is pricy. Law firms lose, on average, $4.62 million dollars every data breach. If you worry about the expense of cybersecurity solutions, remember that other number.

You can spend money on anti-phishing, anti-malware, and data loss prevention tools. Or you can not spend the money and risk having to pay a ransom, deal with legal fees, reputational damage, and more. Although it’s a tough pill to swallow in the current economic landscape, preventative security is cheaper than dealing with a breach.

If you cannot afford a cybersecurity system at this time, just update your software whenever you receive a notification. This is the easiest and quickest way to secure your systems. Software updates come with security fixes that will patch any vulnerabilities in your system. Hackers are known to exploit old/known vulnerabilities. Take the time to vet your network or cloud service providers to see what precautions they have to protect your firm from cybercriminals.

You Must Anticipate Cyberattacks on Your Firm 

Law firms possess sensitive data that hackers would love to leverage. Using intelligent IT systems, updating software, encrypting data, and setting up two-factor authentication are the most effective ways that lawyers can protect their data while working remotely during the COVID-19 lockdown.

© Copyright 2020 PracticePanther

ARTICLE BY PracticePanther.
For more legal tech considerations, see the National Law Review Law Office Management section.

Make Remote Access for Your Employees Safer & Quicker with Disciplined User Rights

During times of disruption as well as an unpredictable future, your organization’s focus on “the basics” regarding a fundamental remote access strategy and design is essential. The newly widespread remote working environment dictated by various states’ stay at home orders due to the Coronavirus pandemic, demand that successful organizations of tomorrow fully grasp the fundamentals of safe and remote access protocols and prepare for the elastic growth of a disciplined remote access initiative.

The landscape of remote access is forever changed. Regardless of your organization’s existing hardware, software or network (WAN) and cloud design,  basic planning activities – which pave the runway for successful remote access – ensure your organization’s sustainability and enhance your competitiveness in a crowded marketplace.

First and foremost, it’s recommended you audit your current infrastructure design – including a review of your hardware, software, infrastructure, bandwidth, security etc. Any high performing organization’s s remote access strategy should maintain SLAs (Service Level Agreements) or project deadlines and objectives with all internal users and exercise resiliency when confronted with the performance, compliance, and security demands needed to scale.

Three core strategic planning activities are highly recommended prior to, or in parallel with, an audit of your remote access posture:

Clean Up Your Users

Identity hygiene is a constant necessity of any organization to ensure its security stance and guarantee fluidity in the face of dynamic change. Legacy user account cleanup falls into this category, but the lesser practiced aspects of identity hygiene include organization unit restructuring and security group management. These components of a well-tuned identity management infrastructure represent the organizational layout of a business and mapping of processes to business roles which too often grow organically as companies mature. Complacency to organic growth has led many organizations to make drastic and costly decisions to start over rather than re-organize, in order to remove the cancer that has developed in their identity management infrastructure.

Segment User Roles

Likewise, segmenting roles is critical to identity hygiene. Most enterprises have adopted the bifurcation of administrator and personal accounts to ensure audit trails but considerably fewer have aligned security stance to personnel role. As tenure grows and roles change to meet the needs of the organization, new rights and responsibilities are created and added to those individuals with few taken away as the firm’s requirements change. Aligning roles to responsibilities, and more importantly permissions, assures audit compliance without complex explanations and eases transition should those trusted employees ultimately leave the company.

Assign Least Access Rights to Segmented Roles

Finally, the selection of rights assigned to those segmented roles solidifies a corporate identity management strategy. Whether assigned through a workflow engine or maintained through formalized manual processes, assuring least access aligned to each role eliminates the organic growth of unnecessary permissions or access to no longer appropriate applications. This last part is a key facet of a comprehensive strategy that many organizations – including large enterprises – develop complacency around. And the removal of access is no longer strictly necessary. It is too easy to allow excuses that support and even justify this laxity but it’s this very lassitude for least access which opens doors to ransomware propagation, disgruntled and disaffected IT administrators and glaring audit infractions.

In summary, organizational resilience is steeped in discipline. Crisis management and the daily “X factor” can create havoc even with the best laid plans for systems maintenance. The ways in which your firm interacts with clients, partners, suppliers, and others will undoubtedly change with the heavy reliance on remote access capabilities. Those who grasp this concept now will be ahead of the game.

Remote access prowess is now an entry ticket to conducting business post-COVID-19 and absolutely can be viewed now as a true competitive differentiator. When organizations run with elephants there are only two types: 1/ the quick and 2/ the dead. Let’s encourage each other to be in the former category, rather than the latter.

© 2020 Plan B Technologies, Inc.. All Rights Reserved.

For more on remote work considerations during the COVID-19 Pandemic, see the National Law Review Coronavirus News section.

SEC Examiners Release Cyber Observations: What You Need To Know

On January 27, 2020, the SEC’s Office of Compliance Inspections and Examinations (OCIE) announced its most recent Cybersecurity and Resiliency Observations. This report highlights specific practices that have been, and can be taken to enhance cybersecurity preparedness and incident response. The release of these observations is the latest move by the SEC demonstrating its increased attention to corporate cybersecurity practices. If you are a market participant supervised by OCIE, you may want to consider this report a benchmark to help navigate the SEC’s expectations when reviewing internal cybersecurity programs. The SEC has indicated that cybersecurity compliance and procedures remain a top priority—and they should be for you too.

OCIE Cybersecurity and Resiliency Observations

The OCIE, which reviews the effectiveness of market participants’ compliance programs, focused on seven areas in the cybersecurity report: governance and risk management; access rights and controls; data loss prevention; mobile security; incident response and resiliency; vendor management; and training and awareness. OCIE explained that it “felt it was critical to share these observations in order to allow organizations the opportunity to reflect on their own cyber-security practices.”

OCIE made clear that the most effective cybersecurity programs were those with proactive senior leaders committed to improving their organization’s cyber posture before an incident occurs. “Devoting appropriate board and senior leadership attention to setting strategy of and overseeing the organization’s cybersecurity and resiliency programs,” was a key observation.

Preventing data loss is a perennial focus of cybersecurity programs. OCIE observed a variety of tools and practices to ensure that sensitive data, including client information, was not lost, misused, or accessed by unauthorized users. These included frequent vulnerability scans of software and devices, utilizing encryption, keeping software patched with the latest updates, and monitoring for insider threats. On that last point, OCIE observed companies creating insider threat programs to identify specious behaviors, including escalating issues to senior leadership as appropriate.

Consistent with cybersecurity guidance from other sources but relatively new from the SEC, the report highlighted the risks associated with mobile devices, urging the implementation of security measures to prevent unauthorized access to sensitive systems. As corporate employees increasingly rely on mobile devices for work, the amount of sensitive data stored on those devices continues to grow, creating unique security concerns. OCIE observed companies implementing security measures that prevent users from saving sensitive information to personally owned devices and maintaining the ability to remotely clear data on employees’ devices, if necessary.

Addressing vendor management, OCIE underscored the increased risk related to vendor use of cloud services and the importance of due diligence when selecting vendors. Lastly, and arguably the most important topics addressed were incident response and training. OCIE stressed that market participants should be consistently testing and updating their incident response plans and training employees to identify and respond to cyber threats. These seven areas of focus provide important guidance for market participants regarding the expectations of OCIE examiners when conducting reviews.

Takeaways

With the release of the 2020 observations, the SEC continues to send the clear message that it expects market participants to not only respond timely and responsibly to cyber incidents, but also to proactively implement mitigation policies to reduce threats. Importantly, OCIE recognized that there is no one-size-fits-all approach.

Every organization should develop incident response plans that are tailored to their unique circumstances. Regulators continue to emphasize that is not enough to simply have policies on the books—companies must routinely update and practice those plans. Senior leaders should be involved in that process and should be prepared for the SEC and other regulators to closely examine their plans and other internal security protocols. Failure to do so is not only a regulatory issue, but creates private litigation risk.

The SEC is paying attention to and reiterating a common cybersecurity compliance roadmap: develop and implement cybersecurity plans to reduce risks, be prepared for regulatory scrutiny that may follow a cybersecurity incident, conduct staff training, and be prepared to respond to cybersecurity incidents.

© 2020 Bracewell LLP

How Law Firms Can Prevent Phishing and Malware

Law firms harbor information directly linked to politics, public figures, intellectual property, and sensitive personal information. Because lawyers rely on email to manage cases and interact with clients, hackers exploit technical vulnerabilities and people via email. After cybercriminals infiltrate a law firm’s systems in a successful phishing or malware attack, they leverage breached information for financial gain.

Starting with email, law firms must control the availability, confidentiality, and integrity of data. Or they will suffer breaches that bring increased insurance premiums, loss of intellectual property, lost contract revenue, and reputational damage.

Law firms aren’t securing their cloud technology

As lawyers adapt with best practices in technology, they’re moving client data and confidential documents from on-premise to cloud-hosted databases. 58% of firms use cloud technology to manage their clients and run their firms, according to the 2019 Legal Technology Survey Report on Cybersecurity and Cloud Computing from The American Bar Association’s Legal Technology Resource Center.

Migrating data to the cloud is a good thing, despite concerns about its availability. Data is more secure when stored in a system with modern infrastructure and security protocols, instead of stored locally on an outdated system no longer supported by vendors — such as a desktop device still running Windows 7 software, rather than Windows 10.

Even though the cloud is safe, law firms inevitably fall victim to cloud-based cyberattacks like phishing and malware.

26% of lawyers reported a security breach at their firm. TECHREPORT’s other findings explain why the breach rate is so high:

  • Fewer than half (41%) of all respondents changed their security practices after migrating to the cloud.

  • Only 35% of lawyers adopt more than one standard security measure — like encryption, anti-malware, anti-phishing, and network security.

  • 14% of respondents using cloud-based technology to manage their firm do not have any preventative security measures in place.

Changes to your firm's security policies.

Source: 2019 ABA TECHREPORT

How law firms can prevent phishing and malware

Lawyers know data breaches create downtime, loss of billable hours, and reputational harm. But they’re less aware of how to prevent those outcomes.

Phishing explained

Phishing happens via email, when hackers impersonate trusted senders to trick recipients into divulging sensitive or confidential information. Most often, phishers trick victims to click a malicious URL and interact with spoofed login pages. Microsoft is the most spoofed brand in the world, because it is the hub for organizations to collaborate and exchange information. If a lawyer enters their Office 365 credentials onto a spoofed login page, the username and password go directly to the hacker’s server.

Most common brands in phishing attacks.

Source: TechRadar

Successful credential-harvesting phishing attacks allow hackers to access data-dense services like Office 365, online banking, and practice management software. Stolen credentials lead to account takeover scenarios that result in further exploits, including network infiltration, database infiltration, and data exfiltration.

3 common characteristics of phishing attacks

  1. Subject lines that appear highly urgent

Many subject lines in phishing emails are in all-caps to pressure the recipient. Beware of subject lines that say “URGENT” or “Are you available?” An infographic from cybersecurity firm KnowBe4 reveals the top phishing email subject lines from 2019.

Top-clicked phishing tests.

Source: KnowBe4

  1. Spelling errors, grammar errors, and awkward language

Hackers need to deceive language parsing technology like Optical Character Recognition (OCR) that identifies suspicious content and blocks the message. To bypass anti-phishing algorithms, they’ll intentionally misspell words, use special characters that look like letters, and replace letters with lookalike numbers. Phishing URLs are often misspelled, or the domain name does not match the content of the page. Carefully read every URL to see if the words and letters match the content of the page.

  1. Unexpected or unusual requests for documents or money.

Phishers can spoof the sender name and domain of trusted contacts’ email addresses to lull recipients into a false sense of trust and compliance. Requests for sensitive information (bank routing numbers, trust account numbers, login credentials, document access, etc.) should be confirmed over the phone or any other communication channel besides that same email thread.

6 ways to prevent phishing at your law firm

  1. Check if email addresses associated with the firm were involved in high-profile breaches

Have I Been Pwned is a website that identifies compromised email addresses and passwords across online services that have been breached so that victims can change their password and prevent account access. Set up alerts through the website to monitor any future breaches.

Check if you have an account that has been compromised in a data breach.

Source: HaveIBeenPwned.com

  1. Install password managers

The best passwords don’t need to be memorized. 25% of people reuse the same password for everything, according to OpenVPN. Password manager services like 1Password (paid) and LastPass (free) use browser plug-ins and mobile applications to create, remember, and autofill complex, randomly-generated passwords. They identify weak or reused passwords across websites, and run a program to simultaneously rewrite and save new passwords on those sites.

LastPass password management software

Source: LastPass.com

  1. Make Multi-Factor authentication (MFA) mandatory at the firm

Multi-factor authentication, a secure login method using two or more pieces of confirmation, adds another step to the login process to prevent account takeover and the breach of confidential data. When username and password credentials are submitted to the login page, MFA generates and sends a unique alphanumeric code to the account holder’s email or phone for use as a secondary password. Unless this code is submitted on the follow-up login screen in a timely manner, it will expire.

Because email accounts and cell phone numbers are publicly available and can be compromised, use app-based and hardware-based MFA instead.

Solo and small/medium firms should use the Google Authenticator app, which continuously creates dynamic codes that swap out every 30 seconds and are unique to the device on which the app was installed.

Larger firms should adopt physical MFA. These “keys” plug into your laptop, tablet, or mobile device ports to authenticate access to software — and even the device itself. Because the keys are unique, hackers can’t access accounts supported by hardware MFA keys like Yubico’s YubiKey, which is used by every Google employee. If the key is lost, account access can be gained through backup codes or MFA codes delivered via email, mobile, or authentication apps.

Make Multi-Factor authentication mandatory at the law firm.

YubiKeys (Source: Wired Store)

  1. Participate in phishing awareness training programs

These software programs regularly educate and train employees on the characteristics of spam, phishing, malware, ransomware, and social engineering attack methods. Microsoft’s Attack Simulator and KnowBe4 offer free programs that train users not to interact with phishing attempts and give visibility into how well they’re trained, based on their click rate during the attack simulations. The 2019 Verizon Data Breach Investigation Report found that lawyers and other professional service workers were the third most likely group to click on phishing emails.

2019 Verizon Data Breach Investigation Report

Source: 2019 Verizon Data Breach Investigation Report, Figure 45

  1. Only connect to secure WiFi

Connecting to public WiFi in a cafe, airport, or hotel is dangerous. Malicious worms can transfer from one device to another if they are connected on the same network. When traveling, use a virtual private network (VPN) to extend a remote private network across the public network and secure the WiFi connection.

  1. Report suspicious emails

Popular email clients like Office 365 and Google Gmail offer suspicious message reporting. Use this built-in tool to improve their anti-phishing algorithm. If applicable, contact the IT team or cybersecurity staff at the firm so they can update security configurations in the email client or third-party security tool they may use.

What is malware?

Malware is any malicious file that launches scripts to hijack a device, steal confidential data, or launch a Distributed Denial of Service (DDoS) attack. Most malware is delivered via email. The 2019 Verizon Data Breach Investigation Report found that 51% of phishing attacks involve malware injections into a network. These malicious scripts are usually injected via spoofed DocuSign and Adobe attachments, or fraudulent billing and invoicing documents.

Ransomware is a subset of malware that hackers use to hold information or access hostage until a ransom is paid. Ransomware exploits frequently involve blackmailing tactics, and “sextortion” phishing emails (in which hackers purport to have footage of the victim watching pornography) are gaining popularity.

The 2019 ABA TECHREPORT noted that 36% of firms have had systems infected, and about a quarter (26%) of firms were unaware if they’ve been infected by malware. Larger firms, which tend to use on-premise software because of the up-front work associated with cloud migration, are the least likely to know if they’ve suffered a malware attack.

3 ways to prevent malware

  1. Monitor and update outdated software and hardware 

Application updates are necessary and should not be treated as optional. These software upgrades implement essential security features to ward off new strains of attacks. Not updating software and hardware provides short term savings, but will be very costly in the long run.

Be aware that:

  • Windows 7 is no longer supported since January 2020.

  • MS Office 2010 will no longer be supported as of October 2020.

  • Support for Adobe Acrobat X Reader/Standard/Pro, Adobe Acrobat XI, and Reader XI has ended. 88% of attorneys continue to use these highly-vulnerable Adobe programs, according to the 2019 ABA TECHREPORT.

  1. Monitor email for links and executables (including macro-enabled Office docs)

Executable files automatically launch actions, based on the code in the file. Apply software restrictions on your device to prevent executable files from starting up without your consent. Microsoft found that 98% of Office-targeted threats use macros. In 2016, Microsoft pushed a macro-blocking feature in Word to prevent malware infection.

Block macros and prevent malware in Microsoft Office Word.

Source: Microsoft Security Blog

  1. Hire a Managed Service Provider (MSP) for cybersecurity

MSPs offer an affordable portfolio of solutions to manage cyber risk across firm operations.

The solution: control the login process and data access in cloud-based apps

Lawyers are obligated to protect sensitive client information from phishing, malware, and ransomware. As breaches continue to make headlines, clients are selecting firms based on their data security. Law firms educated on confidentiality, security, and data control will be able to reassure security-conscious clients.

Cloud security — especially in email and document storage — relies on identity and access management. Establish a secure login process, govern user privileges in applications, and ensure that everyone at the firm can spot suspicious emails and attachments.

Choose cloud providers with a reputation for secure software and identify third-party security vendors for anti-phishing, anti-malware, and MFA.

© Copyright 2020 PracticePanther

Written by Reece Guida of PracticePanther.
For more on cybersecurity for legal and other businesses, see the National Law Review Communications, Media & Internet law section.

Offered Free Cyber Services? You May Not Need to Look That Gift Horse in the Mouth Any Longer.

Cyberattacks continue to plague health care entities. In an effort to promote improved cybersecurity and prevent those attacks, HHS has proposed new rules under Stark and the Anti-Kickback Statute (“AKS”) to protect in-kind donations of cybersecurity technology and related services from hospitals to physician groups. There is already an EHR exception1 which protects certain donations of software, information technology and training associated with (and closely related to) an EHR, and HHS is now clarifying that this existing exception has always been available to protect certain cybersecurity software and services. However, the new proposed rule explicitly addresses cybersecurity and is designed to be more permissive then the existing EHR protection.

The proposed exception under Stark and safe harbor under AKS are substantially similar and unless noted, the following analysis applies to both. The proposed rules allow for the donation of cybersecurity technology such as malware prevention and encryption software. The donation of hardware is not currently contemplated, but HHS is soliciting comment on this matter as discussed below. Specifically, the proposed rules also allow for the donation of cybersecurity services that are necessary to implement and maintain cybersecurity of the recipient’s systems. Such services could include:

  • Services associated with developing, installing, and updating cybersecurity software;

  • Cybersecurity training, including breach response, troubleshooting and general “help desk” services;

  • Business continuity and data recovery services;

  • “Cybersecurity as a service” models that rely on a third-party service provider to manage, monitor, or operate cybersecurity of a recipient;

  • Services associated with performing a cybersecurity risk assessment or analysis, vulnerability analysis, or penetration test; or

  • Services associated with sharing information about known cyber threats, and assisting recipients responding to threats or attacks on their systems.

The intent of these rules is to allow the donation of these cybersecurity technology and services in order to encourage its proliferation throughout the health care community, and especially with providers who may not be able to afford to undertake such efforts on their own. Therefore, these rules are expressly intended to be less restrictive than the previous EHR exception and safe harbor. The proposed restrictions are as follows2:

  • The donation must be necessary to implement, maintain, or reestablish cybersecurity;

  • The donor cannot condition the donations on the making of referrals by the recipient, and the making of referrals by the recipient cannot be conditioned on receiving a donation; and

  • The donation arrangement must be documented in writing.

AKS has an additional requirement that the donor must not shift the costs of any technology or services to a Federal health care program. Currently, there are no “deeming provisions” within these proposed rules for the purpose of meeting the necessity requirement, but HHS is considering, and is seeking comment on, whether to add deeming provisions which essentially designate certain arrangements as acceptable. Some in the industry appreciate the safety of knowing what is expressly considered acceptable and others find this approach more restrictive out of fears that the list comes to be considered exhaustive.

HHS is also considering adding a restriction regarding what types of entities are eligible for the donation. Previously for other rules, HHS has distinguished between entities with direct and primary patient care relationships, such as hospitals and physician practices, and suppliers of ancillary services, such as laboratories and device manufacturers.

Additionally, HHS is soliciting comment on whether to allow the donation of cybersecurity hardware to entities for which a risk assessment identifies a risk to the donor’s cybersecurity. Under this potential rule, the recipient must also have a risk assessment stating that the hardware would reasonably address a threat.

1 AKS Safe Harbor 42 CFR §1001.952(y); Stark Exception §411.357(bb)
2 AKS Safe Harbor 42 CFR §1001.952(jj); Stark Exception §411.357(w)(4)

©2020 von Briesen & Roper, s.c

More on cybersecurity software donation regulation on the National Law Review Communications, Media & Internet law page.

Escalated Tension with Iran Heightens Cybersecurity Threat Despite Military De-Escalation

The recent conflict between the United States and Iran has heightened America’s long-time concern of an imminent, potentially lethal Iranian cyber-attack on critical infrastructure in America.   Below, is the latest information including the United States Government’s analysis on the current standing of these threats as of January 8, 2020. 

CISA Alert

The U.S. Department of Homeland Security’s (DHS) Cybersecurity and Infrastructure Security Agency (CISA) issued Alert (AA20-006A) in light of “Iran’s historic use of cyber offensive activities to retaliate against perceived harm.”  In general, CISA’s Alert recommends two courses of action in the face of potential threats from Iranian actors: vulnerability mitigation and incident preparation.  The Alert specifically instructs organizations to increase awareness and vigilance, confirm reporting processes and exercise organizational response plans to prepare for a potential cyber incident.  CISA also suggests ensuring facilities are appropriately staffed with well-trained security personnel who are privy to the tactics of Iranian cyber-attacks.  Lastly, CISA recommends disabling unnecessary computer ports, monitoring network, and email traffic, patching externally facing equipment, and ensuring that backups are up to date.

Iranian Threat Profile

CISA asserts that Iranian cyber actors continually improve their offensive cyber capabilities. These actors are also increasingly willing to engage in destructive, kinetic, and even lethal cyber-attacks.  In the recent past, such threats have included disruptive cyber operations against strategic targets, including energy and telecommunications organizations. There has also been an increased interest in industrial control systems (such as SCADA) and operational technology (OT).  Refer to CISA’s Alert and the Agency’s “Increased Geopolitical Tensions and Threats” publication for specific Iranian advanced persistent threats to the nation’s cybersecurity.

Imminence of an Iranian Cyber-attack

While CISA urges vigilance and heightened prudence as it pertains to cybersecurity, DHS has been clear that there is “no information indicating a specific, credible threat to the Homeland.”  Nevertheless, the same National Terrorism Advisory System Bulletin publication (dated January 4, 2020) warns that Iran maintains a robust cyber program. This program can carry out attacks with varying degrees of disruption against U.S. critical infrastructure. The bulletin further states that “an attack in the homeland may come with little to no warning.”  There is also a concern that homegrown violent extremists could capitalize on the heightened tensions to launch individual attacks.  With the ongoing tension, it is unlikely that the imminence of an Iranian cyber-attack will dissipate in the near term.

Implications

It is vital for businesses, especially those deemed critical infrastructure, to stay apprised of new advances on these matters.  Given that the Alert calls for organizations to take heightened preventative measures, it is imperative that critical infrastructure entities revisit their cybersecurity protocols and practices and adjust them accordingly.  A deeper understanding of the organizational vulnerabilities in relation to this particular threat will be imperative.

© 2020 Van Ness Feldman LLP

For more on cybersecurity, see the Communications, Media & Internet section of the National Law Review.

CISA Releases “Cyber Essentials” to Assist Small Businesses Updated

On November 6, 2019, the Department of Homeland Security (“DHS”), Cybersecurity & Infrastructure Security Agency (“CISA”) released its Cyber Essentials guide. Consistent with the NIST Cybersecurity Framework, these Cyber Essentials provide “a starting point to cyber readiness,” and are specifically aimed at small businesses and local government agencies that may have fewer resources to dedicate to cybersecurity.

The guide suggests a holistic approach for managing cyber risks, and is broken down into six “Essential Elements of a Culture of Cyber Readiness,” specifically:

  • Yourself – driving awareness, strategy, and investment to build and sustain a culture of cybersecurity.
  • Your Staff – developing awareness and vigilance because your staff is often the first line of defense.
  • Your Systems – protecting your information and critical assets and applications.
  • Your Surroundings – limiting access to your digital environment.
  • Your Data – having a contingency plan to recover systems, networks, and data from trusted backups.
  • Your Actions Under Stress – planning and conducting drills for cyberattacks to bolster readiness to respond, limit damage, and restore operations in the event of an attack.

The final section of the guide provides a list of steps that small businesses can take immediately to increase organizational preparedness against cyber risks. These include backing up data (automatically and continuously), implementing multi-factor authentication (particularly for privileged, administrative, and remote access users), enabling automatic updates, and deploying patches quickly.

CISA’s Cyber Essentials guide is just the most recent example of a user-friendly resource aimed at assisting small businesses seeking lower-cost cybersecurity solutions. Recognizing that investing in cybersecurity may be difficult for some small businesses, Government agencies are making an effort to help small businesses understand the importance of cybersecurity.

For example, the U.S. Small Business Administration (“SBA”) has a page dedicated to providing information and resources for small business cybersecurity. It outlines common threats, risk assessment, and cybersecurity best practices. It also provides a list of upcoming training and events related to small business cybersecurity. Other entities, including the National Institute of Standards and Technology, the Federal Trade Commission, and the Federal Communications Commission also provide similar resources specifically tailored to small businesses.

The main takeaway here is that all organizations – regardless of size or resources – should take basic steps to improve their cybersecurity resilience.

Copyright © 2019, Sheppard Mullin Richter & Hampton LLP.

ARTICLE BY Jonathan E. Meyer, Townsend L. Bourne and Nikole Snyder a Law Clerk in Sheppard, Mullin, Richter & Hampton LLP’s Washington, D.C. office.

Small and Mid-Sized Businesses Continue to Be Targeted by Cybercriminals

A recent Ponemon Institute study finds that small and mid-sized businesses continue to be targeted by cybercriminals, and are struggling to direct an appropriate amount of resources to combat the attacks.

The Ponemon study finds that 76 percent of the 592 companies surveyed had experienced a cyber-attack in the previous year, up from 70 percent last year. Phishing and social engineering attacks and scams were the most common form of attack reported by 57 percent of the companies,  while 44 percent of those surveyed said the attack came through a malicious website that a user accessed. I attended a meeting of Chief Information Security Officers this week and was shocked at one statistic that was discussed—that a large company filters 97 percent of the email that is directed at its employees every day. That means that only 3 percent of all email that is addressed to users in a company is legitimate business.

A recent Accenture report shows that 43 percent of all cyber-attacks are aimed at small businesses, but only 14 percent of them are prepared to respond. Business insurance company Hiscox estimates that the average cost of a cyber-attack for small companies is $200,000, and that 60 percent of those companies go out of business within six months of the attack.

These statistics confirm what we all know: cyber-attackers are targeting the lowest hanging fruit—small to mid-sized businesses, and municipalities and other governmental entities that are known to have limited resources to invest in cybersecurity defensive tools. Small and mid-sized businesses that cannot devote sufficient resources to protecting their systems and data may wish to consider other ways to limit risk, including prohibiting employees from accessing websites or emails for personal reasons during working hours. This may sound Draconian, but employees are putting companies at risk by surfing the web while at work and clicking on malicious emails that promise free merchandise. Stopping risky digital behavior is no different than prohibiting other forms of risky behavior in the working environment—we’ve just never thought of it this way before.

Up to this point, employers have allowed employees to access their personal phones, emails and websites during working hours. This has contributed to the crisis we now face, with companies often being attacked as a result of their employees’ behavior. No matter how much money is devoted to securing the perimeter, firewalls, spam filters or black listing, employees still cause a large majority of security incidents or breaches because they click on malicious websites or are duped into clicking on a malicious email. We have to figure out how employees can do their jobs while also protecting their employers.

Copyright © 2019 Robinson & Cole LLP. All rights reserved.

For more on cybersecurity, see the National Law Review Communications, Media & Internet law page.