Category: Communication Media & Internet

A Different Kind of Adobe Update: Adobe Announces Data Breach Compromising Information of 2.9 Million Customers

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Adobe Systems Inc.,(ADBE -1.24%) announced earlier today that has been the victim of a cyber attack that has compromised information of 2.9 million of its customers.  In a blog post Thursday morning, Adobe’s Chief Security Officer Brad Arkin referred to such attacks as “one of the unfortunate realities of doing business today” and added that the attack on customer information is believed to be linked to an attack in which hackers obtained source code for certain Adobe products, including its Cold Fusion web application platform and its Acrobat family of products.

Adobe Systems Inc. reported what it called a sophisticated attack on its computer network, involving illegal access to both customer information and source code related its programs

The scope of the breach was first disclosed by security blogger, Brian Krebs in his blog, Krebs on Security.  The customer information accessed by the hackers includes names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders.  At this time Adobe does not believe that decrypted credit or debit card numbers were obtained.  Adobe has reset passwords for certain customers and will be notifying customers whose debit or credit card information is believed to have been accessed.  For those customers whose credit or debit card information has been accessed, Adobe will offer a complimentary one-year membership with a credit monitoring service.

This latest incident is a reminder that cyber attacks are not only an “unfortunate reality” of doing business, but are also increasingly common.  If your business collects customer or user information, there is no time like the present to make sure you have a response plan in place.

Read more:

New York Times – Adobe Announces Security Breach

PCWorld – Adobe Reports Massive Security Breach

Wall Street Journal — Hackers Hit Adobe Systems Network 

AllThingsD

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Promising #1 Rankings is Unacceptable for Legal Online Marketing Vendors

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Every reputable search marketer will tell you that a Web vendor promising number one rankings is blowing smoke. Google’s Matt Cutts warned about vendors that promise number one rankings as far back as 2008, then again in 2012.  Despite these voices, many companies still guarantee number one search engine spots – which raises the question: “Is promising number one rankings really that bad?”

Vendors who promise number one rankings for their law firm clients set unachievable standards for themselves, their clients and the legal marketing profession. Occasionally these damaging black-hat SEO tactics work for a few weeks or months — until Google catches up with them. When that happens, all the money invested into creating your Web presence is wasted.

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You can safely bet that Google’s algorithm will constantly change as the search engine giant places increasing emphasis on user experience. Strategies that may secure top rankings today might be the same strategies that hinder a site tomorrow. No company can be certain as to where their client’s site will rank next, and it is misleading for any company to indicate they do.

A legal online marketing vendor must also account for the fact that high rankings for a law firm website do not necessarily equate with an increase in newly signed clients. Websites have a shelf life. Many factors can affect conversions. If your design is dated or stale, you might need an upgrade before users are attracted to your site again. An outdated site conveys a lack of concern for the firm’s Web presence and image, almost as if you hadn’t refurnished your visitor’s lobby in 20 years. Additionally, a website that does not have calls to action and is not designed for conversions will hurt your ability to convert visitors to clients.

A guarantee of a number one ranking may lead a law firm to have unrealistic expectations of its Web marketing company. A vendor that works incredibly hard to stay abreast of search engine marketing trends, takes preemptive measures to protect their client sites and keeps lines of communication open sets the standard. But even that exceptional vendor cannot, and should not, guarantee top search engine spots. What they can and should do is promise to work tirelessly on a campaign to make it the best it can be. All sorts of factors, such as investment levels and client involvement, will affect a site’s ability to outrank other sites. Those factors are not entirely controlled by vendors, even the exceptional ones.

At the end of the day, what you really want is to be able to convert qualified leads into clients and grow your practice. You may not necessarily need number one rankings to accomplish this goal. What you need is a Web marketing vendor who is just as committed to your firm’s success as one of your partners. If the company handling your firm’s Internet marketing campaign is dedicated, then your campaign will be a success – whether your site occupies the first or fourth spot on a search results page.

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Google Must Face Most Claims in Keyword Wiretap Class Action

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If you were on Google’s home page yesterday at the office, you probably spent more time than you care to admit playing the “help the letter ‘g’ hit the piñata” game that Google created for its 15th birthday.

For Google, that might be a welcome distraction from very bad news it received from the Northern District of California.  U.S. District Court Judge Lucy Koh denied in part Google’s motion to dismiss a 2010 claim in which users accuse Google of violating various state and federal laws by scanning the content of user emails for purposes of creating user profiles and directing targeted advertising, thus allowing a putative class action suit against the search (and everything else online) giant to proceed.

Judge Koh’s order (full text can be found here), is significant in its handling of a number of Google’s arguments, but the rejection of a particular line of argument is understandably receiving much of the attention. In its Motion to Dismiss, Google argued that its practice of scanning emails is not a violation of the Federal Wiretap Act because, among other reasons, Gmail users and non-Gmail users have consented to the interception of emails.   Google’s consent argument was two-fold.  First, it argued that Gmail users had “expressly consented” to having their emails scanned by agreeing to its Terms of Service and Privacy Policies, which every Gmail users is required to do.  Second, it argued that non-Gmail users have “impliedly consented” to the practice by sending an email to a Gmail user, because at that time those non-users understood how Gmail services operate.

Judge Koh rejected both of Google’s consent arguments, holding that the Court “cannot conclude that any party – Gmail users or non-Gmail users – has consented to Google’s reading of email for the purposes of creating user profiles or providing targeted advertising.”  The Court dug into the multiple iterations of Google’s Terms of Service and Privacy Policies that have been in place since 2007, and found that the policies did not explicitly notify users that Google would intercept emails for the purposes or creating user profiles and targeting advertisements.  The Court discussed a number of sections of Google’s policies where users allegedly consented to the practice of scanning emails for advertising purposes, and in each case found that the policies either described a different purpose for scanning emails (such as filtering out objectionable content) or were unclear when describing what kind of information would be intercepted (using descriptions like “information stored on the Services” or “information you provide”).  The Court further held that Google’s current policies (which were put in place on March 1, 2012) are equally ineffective at establishing consent.  Finally, the Court rejected the argument that non-Gmail users had impliedly consented to the interception of emails, noting that accepting Google’s theory of implied consent would “eviscerate” laws prohibiting interception of communications.

Judge Koh’s denial of Google’s Motion to Dismiss is the latest reminder that when it comes to privacy policies and terms of use, how you write something can be as important as what you write.  We will have more on the various issues discussed in Judge Koh’s order over the next few days.

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Your Facebook “Like” May Be Constitutionally-Protected Speech

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According to a recent decision by the United States Court of Appeals for the Fourth Circuit, pressing the “like” button on your Facebook page constitutes substantive speech that may be protected by the First Amendment.

Six employees of the Hampton, Virginia Sheriff’s Office were dismissed because they showed support for Sheriff B.J. Roberts’ electoral opponent. They filed suit against Sheriff Roberts, claiming in part that their terminations violated the First Amendment. The United States District Court for the Eastern District of Virginia granted summary judgment to Sheriff Roberts, in part because the court found that the employees failed to allege that they had engaged in protected speech.

The plaintiff of significance in this matter, Roy Carter, Jr., claimed his protected speech in support for Sheriff Roberts’ opponent came in the form of a Facebook “like” for the opponent’s page. The Eastern District of Virginia held that the thumbs-up button by itself did not constitute sufficient speech to merit First Amendment protection. Not so, ruled the Fourth Circuit – when Carter pressed “like,” he caused to be published on his Facebook profile and on his friends’ news feeds that he liked Sheriff Roberts’ opponent’s campaign, which is a substantive statement.

“That a user may use a single mouse click to produce the message that he likes the page instead of typing the same message with several individual key strokes is of no constitutional significance,” held the court. Further, the Court stated that hitting the “like” button is the internet equivalent of displaying a political sign in one’s front yard, which the Supreme Court has held constitutes substantive speech.

The district court’s ruling was reversed for Carter and two other plaintiffs and the matter was remanded. Although the three remaining plaintiffs may not recover monetary damages because of the sheriff’s Eleventh Amendment immunity, they may have an opportunity to be reinstated.

The full text of Bland v. Roberts may be found here.

6 Reasons Why Video Belongs In Your Legal Marketing Mix

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Here’s a statistic that is hard to wrap your head around: more than 4 billion videos are viewed on YouTube every day.

YouTube also says that more than 6 billion hours are watched each month – one hour for every person on Earth.

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Video is a great way for attorneys to connect with prospects on your law firm website and demonstrate expertise in your field of practice.

Beyond the YouTube stats that demonstrate virtually everyone is viewing video online, here are 6 more reasons why video belongs in your legal marketing mix:

1. Better search results. According to Forrester Research, videos are 53x more likely than traditional websites to be found on the first page of Google search results.

2. Better retention. Forrester Research found that people retain 58% more with both visual and auditory stimulation.

3. More traffic. Forrester Research reports that over 60% of all web traffic comes from online video.

4. More likely to buy. People who view a video are 64% more likely to purchase (comScore).

5. Found in the C-Suite. 65% of senior executives say they have visited a vendor website after watching a video. 59% say they prefer video to text. (Forbes’ Video in the C-Suite).

6. More likely to be shared. Video has the best potential to be shared and go viral compared with other media.

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What Social Media Users Like to Share

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A new study out from market research firm Ipsos reveals that 70% of Internet users have shared content on social media sites in the past month.

So why is this important?

One of the main reasons attorneys participate in social media is for lead generation, and having your posts shared with others boosts the popularity of that post and gives an implied endorsement to what you have to say.

So it would behoove you to be aware of the type of content that is more likely to be shared. Here it is:

The next time you find yourself stuck on what to post on your social media sites, refer to this list – and include a picture!

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A Law Firm Search Engine Optimization (SEO) Guide to Understanding Your Website’s Rankings

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How Long Will it Take My Site to Rank?

The world of SEO (Search Engine Optimization) is a lot like the Wild West.  You have the barkeeps and the bandits.  The barkeeps work hard and earn an honest living for a long time (unless they are gunned down by a bandit).  The bandits steal and earn money quickly but are more than likely to be gunned down themselves during their next heist.  If you haven’t gathered already, the barkeeps are white hat SEOs and the bandits are black hat SEOs.  Their earnings are derived from your rankings.

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Many search marketers work very hard to stay on top of the latest trends and work tirelessly to create a place that people want to go and hang out (the bar).  They will tell you the truth about where you are and how long it will take you to get where you need to be.  There are others who really have no real talent or resources other than the ability to sell you on quick wins and a fiverr.com account where they can buy a truckload of easy links that may make your site rank in the short term before it gets penalized for spammy practices.

In order to create value for your visitors and for you as a law firm, you have to know where you are and form a plan to get you where you need to be.  So let’s start with the basics.

What Are the Basics That I Need to Know as a Lawyer About SEO?

Pay Attention to Your Design

First, you need a well organized site that is visually appealing and applies current design trends so that your visitors do not feel like you stopped caring about them years ago.  It is normal to redesign a site every 2-3 years, especially if your ROI or conversions have dropped. (Pro Tip: WordPress makes it easy to redesign a site by just building a new theme instead of rebuilding each page.)

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A skilled law firm Web designer thinks about how the visitor goes through the site, what they are most interested in and what will compel a visitor to contact the law firm. Designing for your visitors is critical and is the foundation of good search optimization.

Make Your Content Easy to Understand

Google has to crawl (basically download and parse) and understand the pages on your site.  Your visitors need to understand your site as well as how it is organized.  Relevant content is a must for your law firm website.

Many times companies build sites around their business structure instead of their visitor’s needs.  This is so common it is alarming.  If your firm’s focus is car accident cases, you need to have an obvious link on the homepage that encourage visitors to click for more information on car accident cases.  Build that page to be better and more useful than the page of any of your competitors.

Don’t make visitors hunt for information.  Use a content outline to help plan and organize your site so that it is logical (for search engines) and easy to find (for visitors).

Don’t Sell, Be Useful

This is a pet peeve of mine.  I have never been to a law firm’s website and not known that it is a law firm’s website.  It is obvious.  There is no need to tell people in the content that you can handle their case.  Instead, provide what they seek.  Add value to their visit.  Use social proof (testimonials, reviews) judiciously, show some cases you have won, but above all tell them what they need to know and answer their questions.

Be Interesting and Authoritative

If you do not have the time or resources to write high quality content, pay a top notch writer to do it for you.  Google analyzes content for relevance and readability.  Google has the world’s largest testing platform for Web pages.  Their goal is to return a result that answers the question entered and that the searcher finds interesting enough to stay and read.  This is commonly called time-to-long-click.  If a searcher finds your content and immediately returns to Google to pick another Web page, they have told Google that your content was either not relevant, informative or unhelpful.  Next time someone searches for that query, Google is less likely to show your content in the results.

What Are the Factors that Drive Rankings?

How Google ranks websites is a closely held secret.  If anyone tells you they have the magic formula, they are not being truthful.  However, there are several things that we do know.  A list of the top factors that Google has announced as well as from our experience include:

  • Authoritative links are huge.  Links from trustworthy sites that are on pages which are relevant to the content on your site they are linking to is one of the biggest ranking factors. For example, a scholarly website discussing car accident causation factors that links to your car accident infographic is a successful and powerful link.
  • The number of different high quality domains that link to you is highly correlated with good rankings.
  • Have a physical location in the city where you want business. All of the searches that have keywords indicating a business (lawyer, law firm, attorney, etc.) will return local listings at the top of the results 90% of the time.

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  • Reviews on Google (as well as other trusted rating sites) increases your visibility and chance of a prospect contacting you with their case.   If you put yourself in your potential client’s shoes and do a search for “Palm Beach Car Accident Lawyer,” would you pick the attorney with no reviews or the firm with ten five-star reviews?  This is also highly correlated with rankings.
  • Brand and business mentions help search engines know who you are.  Google used to return EMDs (exact match domains) for certain keywords because it had difficulty distinguishing the difference between a keyword and a brand name.  If you search for Rackroom Shoes, you probably want rackroomshoes.com.  Google uses brand (co-citations/co-occurrence) along with instances of your business name and address found on quality sites to understand the strength and trustworthiness of your brand.
  • Having well-written, properly organized, and properly optimized site content is also critical to rankings.  No one wants to click on a search result that just says “Home – mylawfirm.com”.  Google will probably display a better (more relevant) title for you anyway but you get the point.  The title and description of your page are important elements that tell Google and the visitor what your page is about.
  • There is also some early evidence that having active Google+ profiles can be very helpful in gaining rankings for your site.

What Is the Amount of Time That it Will Take My Law Firm’s Website to Start Ranking?

This is a very difficult question with several variables, but I will do my best to lay this out.  Your search vendor is not a black box that drives traffic and conversions.  The vendor is a partner that magnifies what you already do to put you in the best position to get the cases for which you are looking.

In my experience, law firms that are active in the community (online and off), have good relationships and actively promote their brand are the ones who experience the most success with their websites.  This is because Google uses many factors to determine rankings, not just links.

For now, high quality, relevant links are still a primary factor in determining rankings and should be sought. If you have a new site with no links and your top competitors have established sites with hundreds of sites linking to them, you should obtain a similar amount in order to be competitive.  Remember to follow the tips above on the type of links to target.

If you take the number of linking sites that your competitors have; let’s say 200, then you will need to get close to that mark in order to be in the ballpark to start ranking with them. But one thing to keep in mind: not all links are created equal.  One link from a university website can be equal to a hundred blog articles or directory links.  So, it really has to do with the quality and number of links that you acquire that will enable you to compete with other firms’ rankings.

It is possible to buy thousands of links in a month to rank for what you want, but with the advent of manual penalties and Penguin filters from Google, we highly recommend against this.  Instead, go the slower route of convincing people to link to you.  This can be done in the following ways:

  • Create content that people want to link to.
  • Do promotions that people will share and link to.
  • Ask people you know for links.
  • List your company in authoritative directories.
  • Share quality blog posts with non-competing blog owners.
  • Write a glowing article about another business or organization.
  • Ask a business if you can put a testimonial on their site in exchange for a link.

There are many, many other ways to build links in a quality way.  Finding a strategy that works for your firm can be a process of trial and error when first starting out.

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Your overall Web strategy also needs to be considered when planning your firm’s link building plan.  One of your practice areas may be extremely competitive and have very established competitor sites.  Instead of starting with that area, it may be a better approach to shoot for a slightly less lucrative practice area or location with less competition in order to rank more quickly for terms that can drive results.

The reality is that, depending on the amount of competition in a particular location and practice area, it can take a year, or years, to get to where your competition is.  Your competition may have spent tens of thousands of dollars on their Web presence.  Keep in mind that your competition did not stop what they were doing just because you entered the game.  You will have to catch up to where they were, plus how much they did while you were catching up.

What Can Law Firms Do to Help Speed Up the Process?

The really cool thing about Google is that they want to reward brands, trustworthiness, and authority.  There are some easy shortcuts that law firms can take to help their vendors help them while still sticking to white hat tactics.  Here are the top five:

  • Share relationships that you have that can lead to great link opportunities.  Several of our clients who were on the boards of organizations and have bio pages on those websites.  There is nothing wrong with asking for a link to your website or to your bio on your website.  Another example – if you have a good relationship with a local newspaper, see if you can get a great story written and posted on the paper’s website about something you did or an opinion you have.
  • Get reviews!  Reviews influence rankings as well as conversions.  People love social proof and use it to make decisions.  If your law firm has none or only one or two reviews on Google, Yelp or Avvo, you are missing the boat.  Your Web vendor cannot do this for you.
  • Read your content.  If you do not feel comfortable sharing a new blog post on your personal Facebook account, then it is probably not interesting enough for anyone else to want to share or link to.
  • Participate in your community.  Hold an event.  Sponsor a charity.  Create a charity or scholarship.  Give away free legal counseling for students at your alma mater.  These things get natural links and brand mentions because people like to share great things that others are doing.  Keep your vendor in the loop and they can do outreach to leverage these offline activities online.
  • Share what is important to you.  Share your knowledge: videos, resources, papers and important changes to laws.  Visitors to your website are determining whether to choose you or not.  Help them know what makes you different.

Well, if you have made it this far, thanks for sticking with me. To close, I think it is important to say that some sites take months and some take a year to start producing results.  It really depends on competition and how new you are to the Web.  Being new to the Web is not such a bad thing these days, contact us to ask why.

The most important advice that I can give is to make sure that your Web vendor actually reviews your site before suggesting a strategy.  There should be clear expectations and goals established for your site.  Your vendor should have regular meetings with you and partner with you to create a plan for success (even if takes longer than you would like).  Remember that a high-quality vendor will tell a potential client the truth even if it is not what they want to hear.

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7 Steps to Create a Lead-Generating Website [INFOGRAPHIC]

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It is estimated that 95% of law firms already have a website (I’m not sure what the other five percent are holding out for…perhaps they still think the internet is a fad), but too few attorneys are consistently generating quality leads from their online presence because they lack great content.

Google has made it increasingly difficult to rank high without putting a lot of quality content on your website. One of the best ways to do so is via a blog, which allows you to add unique, high quality content every day to your website.

The infographic below from ReachLocal.com provides 7 essential ingredients you must have in your website to help you land more leads:

Moving Parts of a Successful Law Firm Social Media Campaign

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Social Media seems pretty straightforward on the surface. Everyone is doing it! It seems simple enough to create a profile, upload a profile picture and start posting. And for the average Internet user, it is. However, if you want to achieve marketing goals, Social Media becomes a much more intricate process.

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Because it sends a message to potential clients that your firm is transparent, professional, approachable and connected, choosing to use Social Media is important. Sharing a good blend of content will enhance these qualities and showcase your law firm’s expertise.

Identify Your Goals

A successful Social Media marketing strategy begins well before the accounts are created. Start by identifying your goals.

Is your primary goal branding, conversions, social proof, traffic to your Website or simply creating a network around your brand where people can approach you, leave reviews, or even refer your law firm to their social network?

You must identify these goals early. They will even affect many choices you will make, including which social platforms you will be active on.

Choose Your Social Media Platforms

Once you know your goals and have set aside a budget, it’s time to look at the various social networks – namely Facebook, Google+, Twitter, LinkedIn and Avvo. Each of these platforms functions differently. Each one has its strengths and weaknesses. And each one will accomplish different goals.

For example, if you are looking to enhance your SEO campaign with Social Media, create personal and firm Google+ profiles. On the other hand, if you are looking to share your content and connect with more people, create a Facebook business page.

Choose as many social networking sites as necessary to meet your demands. No one says you can only choose one.

To help you with creating an initial Social Media strategy, here is a brief look at each platform’s strengths and weaknesses:

  • Facebook – This is the most popular social network. It makes it much easier to connect with people and drive traffic to your website. Facebook Insights are in-depth and informative, while paid ads are cheap and effective. Facebook is also the most successful for converting followers into clients.
  • Google+ – This platform is closely tied to Google search, Local, and authorship / publisher mark-up. Google+ Communities are also a great place to target users who will likely find your content interesting or helpful. For SEO, Google+ is essential. However, its network isn’t as copious as Facebook.
  • LinkedIn – This is the place to connect with professionals. It is a great place to feature B2B businesses, start a referral network, create Groups to showcase your expertise, get endorsements or find clients who may be in need of your particular field of law (such as estate planning, immigration or business law).
  • Avvo – This is best for showcasing your expertise and connecting with people in your geographical area who currently need a lawyer. It requires vigilant maintenance to earn a good rating. We don’t suggest starting Avvo unless you plan to participate regularly.
  • Twitter – This platform’s use for law firms has been dwindling lately. It has a large network of users and doesn’t differentiate between people and businesses, which makes for easier networking. However, nearly everyone on Twitter has an agenda and is therefore deaf to everyone else’s agenda. There is much more spam to wade through.

Build Your Social Media Network

Once you have chosen platforms and created profiles, the next step is arguably the most important part of Social Media marketing – building your network.

There are many ways to do this on various platforms. However, one maxim remains constant: Build an organic network.

Paying for followers, +1s and likes looks impressive. However, it will hurt your campaign in the long run. Posting to a page with no followers is like speaking to an empty room, and posting to a page with bought followers is like speaking to a room full of mannequins. The result is the same: No one is seeing your content.

Here are a few effective ways to grow your network:

  • Use charity or community initiatives, donations and scholarships – These initiatives showcase your law firm’s passions and attract loyal like-minded followers.
  • Use paid ads – These ads keep your law firm in front of new users and target the right people. This is also a fantastic way (via Facebook) to promote your content and drive traffic to your Website.
  • Use outreach – This is a great way to foster mutually beneficial relationships. If done properly, outreach efforts can enhance your Social Media and SEO campaigns.

Post Quality Content

Posting quality content is essential. After all, what use is a large, loyal network if you never engage them? Post a variety of content that is interesting and shareable, such as:

  • Pictures
  • Blogs
  • Local and national news
  • Firm news.

Never try your hard call to action on Social Media. At best, it will be ignored. At worst, it will drive your followers away.

Social Media is about making your law firm approachable and connecting with people. You can achieve this by posting interesting, quality content that your followers will want to read and interact with.

It’s arguable which is more important to a successful Social Media campaign – content or networking. We believe it’s safe to say that one relies on the other. Both are crucial.

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Social Media and Divorce

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The following is a good article on forbes.com about how social media can affect your divorce: http://www.forbes.com/sites/jefflanders/2013/08/20/how-social-media-can-affect-your-divorce/

In my experience, social media is a better source of evidence for proving adultery and obtaining useful information for a custody battle than for finding hidden assets.  But the author is spot on when he writes that even if your spouse is not a “friend” and does not have direct access to your Facebook page for example, chances are that one of your other “friends” will allow him/her to access your page.  Thus, photos of you drunk at a party will find their way into evidence during trial.  Even if you did not post the photo, your friend might tag you in his photo, and thus your spouse gains access.

Another common mistake is having a teenage child as a friend on Facebook, and then writing negative comments about the spouse which the child has access to; having a child as your friend on Facebook is not a good idea and frowned upon by the courts.

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