Michael’s is one the many Retailers of several lines of aerosol spray paint manufactured by several Vendors. They both knowingly, and willingly alter the Manufacturer packaging of such products at some locations by applying packing tape around the cans to prevent lids from being removed, or falling off. I was informed of this by a store Mgr.

Industry guidelines have required for Manufacturers to change packaging of such products for reasons including safety concerns. However, Michael’s still has chosen to continue to offer, and sell said products to consumers despite unsafe packaging. I unknowingly purchased a can of one of these products.

After doing so, and attempting to properly utilize this product, the can malfunctioned. As a result, the contents of this can were dispursed into and around my eyes. This leaving me with vision that has greatly worsened since the incident occured. This particular product line has well documented similar failures dating back to soon after it’s release.

After visiting the location where I purchased this product to bring this failure to their attention, my contact information was taken by an Associate. To further say, I was not even offered a refund despite my providing the original receipt. 34 days later I received my first correspondence from an organization on Michael’s behalf. I then once again requested to finally be permitted to file a claim. The organization informed me that a claim had already been completed, and filed. I asked how this could be done without being permitted to provide my account of the incident.