Register for LMA Midwest Chicago CMO Panel Luncheon – February 22nd

Click here to register

February 22, 2017 | 11:30 AM – 1:30 PM

Presenters:
John C. Albrighton, Jim Durham, Jill Himelfarb, John R. Neidecker and Stacy Rowe

We should know by now that it’s not about your attorneys or your firm; it’s about your clients! As clients have increased their demands and expectations of law firms, the one-size-fits-all client experience has become obsolete. Clients have become catalysts for greater changes in the legal industry and to stay competitive, it’s imperative that firms have a strategic, tailored approach to client engagement and service.

Three Chicago-based legal marketing leaders and a well known consultant and former CMO will candidly share their experiences implementing “client-centric” business development initiatives. Our panelists will share their perspectives on the following topics and how they relate to their current client experience management (CEM) strategies:

  • Where Marketing & Business Development Meet – Developing Marketing Strategies that Support Business Development
  • Teams and Resources – Aligning both to support CEM Strategies
  • Revenue Generation – Evaluating Opportunities and Developing Pursuit Strategies
  • Cross-Selling – Overcoming Barriers and Fostering Success
  • Business Intelligence + Client Feedback – Using Information to Drive Action

In a nutshell, “client experience management” describes the process by which firms attract and retain a greater number of clients by validating business strategy and improving the value brought to individual clients and prospective clients through services rendered, relationships and targeted and optimized engagement.

Location:
Neal, Gerber & Eisenberg LLP
2 N. LaSalle Street
Suite 1700
Chicago, IL 60602

Lunch will be provided.

$40 LMA Members
$60 Non-Members and any registrations after February 20th
Note: You must be logged in to the LMA website to receive the member rate.

Published by

National Law Forum

A group of in-house attorneys developed the National Law Review on-line edition to create an easy to use resource to capture legal trends and news as they first start to emerge. We were looking for a better way to organize, vet and easily retrieve all the updates that were being sent to us on a daily basis.In the process, we’ve become one of the highest volume business law websites in the U.S.

Today, the National Law Review’s seasoned editors screen and classify breaking news and analysis authored by recognized legal professionals and our own journalists. There is no log in to access the database and new articles are added hourly.

The National Law Review revolutionized legal publication in 1888 and this cutting-edge tradition continues today.